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Niello Audi - Service Center

Sacramento, CA

4.8
379 Reviews

379 Reviews of Niello Audi - Service Center

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July 31, 2023

James French (Service Advisor) was very professional and respected my time. My sunroof needed replacement (squeaking/rattling) under warranty and he worked with the Niello Audi service team to ensure the j More

by VH
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

VH, It's wonderful to hear that James made your recent sunroof replacement a 5-star experience. We will make sure to let him know that you appreciated his work and look forward to working with you again in the future!

July 31, 2023

Work was done as needed nothing more that wasn't needed and it was done correctly More

by COACHHOY.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

This is what we love to hear. Thank you for choosing Niello Audi!

July 31, 2023

Great customer service received from Dain. Also from Cain when I purchased my car from him. More

by JEANRITCHIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

It's great to know that Dain made your recent service visit a 5-star experience! We will make sure that Dain and Cain both know that you appreciate their great work. See you next time!

July 31, 2023

The service reps at Niello are curious and professional. I would recommend the Niello Service Center. More

by MATT@LUNIABLUE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

We appreciate the recommendation and your review, Matt. Thank you for choosing Niello Audi for all of your service needs!

July 28, 2023

Dealership is efficient and Eric Carr is my guy. Always super helpful and goes the extra mile. More

by jz1532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

Isn't Eric wonderful? We're truly lucky to have him on our team here in Sacramento and it's great to know that he always goes the extra mile for you.

Aug 03, 2023 -

jz1532 responded

Eric is awesome and a pleasure to work with. Great sense of humor and easy going attitude, all whilst getting stuff done expeditiously.

July 27, 2023

Cracks in my front brake rotors due to warping and worn brake pads were not detected when I originally brought the vehicle in to replace the bushings. I then had to bring the vehicle back in to take care More

by MXRIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Carr
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

MXRIOS, Thank you for your feedback. I understand your frustration with having to bring your vehicle back to our service department and for that, I apologize. Unfortunately, driving with torn bushings can sometimes mask the feel of brake vibration as the suspension has much more play with torn bushings. I’m happy to hear our service team was able to inspect your vehicle at no charge when you brought it back and make the recommendation to replace your front brake rotors. At Niello Audi, we value your business and hope to see you again in the future. Thank you, Scott Bunker, Service Manager

July 27, 2023

This dealership can be depended on to have experts service your vehicle & provide valuable information about it's mechanical status. More

by ARLENE.MCDONALD8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold paired my iPhone 14 with the Audi after it was serviced at my request. He was expert & patient--a class act@
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Aug 03, 2023 -

Niello Audi responded

Arlene, We're so glad that Dain, Harold, and the rest of our service team here in Sacramento can be such a resource for any questions that come up concerning your vehicle. We will make sure to pass along your kind words!

July 26, 2023

Cain was a great service advisor that promised and delivered. He is very passionate and professional. More

by SIMSISIT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Niello Audi responded

Thank you for taking the time to acknowledge Cain's great work! We will make sure he sees your review. Please let us know if there are any Audi sales, service, or parts needs that we can lend a hand with in the future!

Aug 03, 2023 -

SIMSISIT3 responded

Thank you

July 26, 2023

Service department is amazing. Scott Bunker is a great manager, connects with the customer and provides top notch service. James French also did a great job and was very clear wi More

by KERMIT.DOEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

We appreciate you taking the time to walk us through your recent service visit. It's wonderful to know that Scott and James helped to make the experience such a great one. Thank you for choosing Niello Audi!

July 26, 2023

Great service. I have been a loyal customer since I purchased my pre-owned Q5 in 2016 from Niello. I make a point to stop for a service inspection at Niello Audi ev More

by EROVAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Niello Audi responded

Thank you for your continued trust and support! It is truly a pleasure taking care of you and your Q5 and we're glad to know an annual inspection with us is always a part of your summer plans. See you next year!

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