Niello BMW Elk Grove - Service Center

Anthony is great overall. We will surely come back when we are ready to purchase our electric vehicle. We will surely come back when we are ready to purchase our electric vehicle. More

He was very patient with me. He showed me 2 different style of the type of car I was interested in. He asked one of the dealers to show me how much will it costs me - monthly He showed me 2 different style of the type of car I was interested in. He asked one of the dealers to show me how much will it costs me - monthly payments but no one got back to me! I had given how much down payment, military discount Costco member & of course a BMW loyalty discount - I know I have an old BMW but I always had my service done at the dealership. To be honest I want some figures so I can see which car dealership can give me the best offer. More

Dealer is unscrupulous. They refused to change brakes when it was under warranty. After it was out of warranty, Bob stated it needs to be replaced. When confronted about They refused to change brakes when it was under warranty. After it was out of warranty, Bob stated it needs to be replaced. When confronted about it, he stated he didn’t mean now. I do NOT recommend this place. More

Niello BMW in Elk Grove is wonderful! Bob Caudle and his team take great care of me and my little 430i. I cannot say enough about how wonderful they are at service and immediate needs. An Bob Caudle and his team take great care of me and my little 430i. I cannot say enough about how wonderful they are at service and immediate needs. Any time I call in with an issue, Bob somehow gets me in very quickly and out with all problems resolved. It is a 45 minute drive, but totally worth it! Thanks for your hard work and dedication Bob!! Donna More

They teat you like family not just a customer! Listen to your needs and do their best to accommodate you Listen to your needs and do their best to accommodate you More

The people that work there are very helpful,friendly and efficient all of my visits have been a pleasure efficient all of my visits have been a pleasure More

Trevor my service writer goes beyond the call of duty. He’s always there for me and for that reason I will continue to purchase BMW’s from Elk Grove. He’s always there for me and for that reason I will continue to purchase BMW’s from Elk Grove. More

Very good service, good communication, well documented diagnostics, repairs done on time, and did not experience delays. diagnostics, repairs done on time, and did not experience delays. More

I appreciate how the dealer service representatives always responded to my emails immediately. Shout out to Trevor and Bob! always responded to my emails immediately. Shout out to Trevor and Bob! More

Always great customer service, Bob does a good job explaining repairs and getting my car back on the road on a very timely basis explaining repairs and getting my car back on the road on a very timely basis More