Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Niello BMW Elk Grove - Service Center

Elk Grove, CA

4.8
40 Reviews

40 Reviews of Niello BMW Elk Grove - Service Center

Sort by
June 18, 2023

Overall, I really like this dealership. However, their remodeling is a pain to deal with. More

by BROTHERLEOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozvaldo Cortez
Report | Print
Jun 21, 2023 -

Niello BMW Elk Grove responded

Thank you for your honest feedback! We apologize for any inconvenience that our remodeling caused during your recent service visit. If there are any specific concerns that we can help address, please do not hesitate to reach out to us. If not, we are working to get through the remodeling process as quickly as possible for the comfort of both our customers and staff!

Helpful
June 18, 2023

Great services. Bib Caulder is an excellent service advisor. I’m really happy with the details and professionalism that Bob is providing to me as a customer. More

by TUANTRANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
Report | Print
Jun 21, 2023 -

Niello BMW Elk Grove responded

We are truly lucky to have Bob on our team here in Elk Grove and it's great to hear that he provided you with such detailed and professional service. We will make sure he sees your kind words!

Helpful
June 18, 2023

Fantastic service and now have a long term relationship with this dealership. Richard Mendez, Tom H. And the all dealership support teams are fantastic. More

by JONATHANLEWIS5323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Sotomayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sulman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Mendez
Report | Print
Jun 21, 2023 -

Niello BMW Elk Grove responded

Thank you for choosing Niello BMW Elk Grove for your recent service visit, Jonathan! We will make sure to pass your thanks along to Richard, Tom, and the rest of our team and look forward to serving you again in the future!

Helpful
June 07, 2023

Good service in a timely manner. They answered all my questions and will return for service in the future. More

by JCSMITH427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Metge
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Niello BMW Elk Grove responded

So glad we were able to provide you with 5-star timely service and answer all of your questions! Please let us know if there are any BMW sales, service, or parts needs that we can lend a hand with in the future.

Helpful
June 07, 2023

Ok, quick service adviser very professional and expert and solve all my issues he take care for m More

by jrybanez.architects
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Niello BMW Elk Grove responded

We're glad to know that your service advisor provided you with such professional service and was able to solve all of your issues. We look forward to seeing you for your next service

Helpful
June 07, 2023

The service and communication from the team at Niello was excellent. I was however disappointed when I did pick my car up after nearly 3 weeks at the service department. The parts had to come from Germany More

by Mach05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Jun 19, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to walk me through your recent service visit at Niello BMW Elk Grove! It's great to know that you appreciated the service and communication from our team during the 3 weeks your vehicle was at our dealership. I apologize that your vehicle was not detailed before it was returned to you. If you have any questions or would like to discuss further, please reach out to me at 916-687-9036 at your convenience. Thank you, Jeret Williams, Service Manager

Helpful
June 02, 2023

Great service always, Treaver is so nice he is very professional its nice to have the same representative each time. This is our 3rd BMW More

by coyote2047
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Niello BMW Elk Grove responded

Congratulations on your third BMW! We will make sure to share your kind words with Treaver. Thank you for choosing Niello BMW Elk Grove!

Helpful
May 30, 2023

Nielloi BMW service department is top notch. Great communication and they get it right the first time. More

by robert.wayne42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad in Service
Report | Print
Jun 01, 2023 -

Niello BMW Elk Grove responded

Thank you for your kind words, Robert! We're so thrilled to know that our team has always provided you with such great communication and service. If there are ever any BMW sales, service, or parts needs that we can lend a hand with in the future, please do not hesitate to contact us!

Helpful
May 19, 2023

The dealership was in the process of being remodeled but business as usual. Service department personnel and cashiers were friendly and helpful. More

by KENTYAMAMOTO427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Figueroa
Report | Print
May 24, 2023 -

Niello BMW Elk Grove responded

Thank you for your patience and understanding during our remodeling process, Kent! It's great to know that our service department provided you with such friendly and helpful service. See you next time!

Helpful
May 19, 2023

Bob has always been an awesome advisor. Every visit has been a great experience. I will only go to Bob More

by JAMESVUVZW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
Report | Print
Jun 01, 2023 -

Niello BMW Elk Grove responded

We are truly lucky to have Bob on our team here in Elk Grove, so it's great to know that he makes every experience a great one for you, James. We will make sure to let him know that you mentioned him!

Helpful
1
2
3
4