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Niello BMW Elk Grove - Service Center

Elk Grove, CA

4.8
40 Reviews

40 Reviews of Niello BMW Elk Grove - Service Center

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May 19, 2023

Service department personnel are all helpful + friendly. My service advisor Monica was efficient and a pleasure to deal with. Hoping the car washes with service will return. More

by le.foppiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Rivera
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May 24, 2023 -

Niello BMW Elk Grove responded

We appreciate the positive rating, Le! We're glad to know that Monica and the rest of our service team have always been such a pleasure to work with. Thank you for your feedback regarding car washes. We will make sure to share that with our management.

Helpful
May 19, 2023

Monica Rivera is the best service advisor! She always makes the process seamless and easy. More

by JASON.SHATZER83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Rivera
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Jun 01, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to acknowledge Monica's great work, Jason! She is truly an all-star on our team here in Elk Grove. We will make sure to share your kind words with her.

Helpful
May 19, 2023

They finished the job in almost 30 minutes less than originally quoted and I was 10 minutes late checking in. More

by VKELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor was my service rep.
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Jun 01, 2023 -

Niello BMW Elk Grove responded

So glad that Trevor and his team were able to finish your service quicker than they originally quoted! We will make sure to pass along your review and look forward to seeing you for your next service.

Helpful
May 19, 2023

nice arrangement with good communication skill. Trevor is a good service team member explain everything clearly More

by GUOJINGNAN27332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Sotomayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : trevor
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May 24, 2023 -

Niello BMW Elk Grove responded

Thank you for the 5-star rating! We're glad to know that Trevor and the rest of our team here in Elk Grove made your service visit such a positive one. See you next time!

Helpful
May 19, 2023

Niello continues to rate #1 in my book. Marco my service representative has been very professional and has "get it done" way about himself. I love it. Thank you for making my luxury car exp More

by BANKSVIVIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Sotomayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco
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May 24, 2023 -

Niello BMW Elk Grove responded

We're glad to know that we're #1 in your book, Vivian! It's great to hear that Marco was so wonderful to work with, we will make sure he sees your kind words. Please do not hesitate to reach out to us if there is anything we can assist you with in the future!

Helpful
May 18, 2023

The BEST service department and BEST service advisor Bob Caudle!!! I won’t take my BMW anywhere else More

by dentaldivadon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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Jun 01, 2023 -

Niello BMW Elk Grove responded

Isn't Bob awesome? Thank you for trusting him and our Elk Grove team with your beloved BMW. We look forward to continuing to serve you for years to come!

Helpful
May 18, 2023

Brad is very knowledgeable about my car problem . He’s very professional and very helpful. Thank you very much . More

by SURFERMAY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Figueroa
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May 24, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to acknowledge Brad's wonderful work! We're glad to hear that he was very knowledgeable about the issue that your vehicle was experiencing. We will make sure to let him know that you mentioned him. Happy driving!

Helpful
May 17, 2023

The BEST service advisor and the BEST service department! !! I will not take my BMW anywhere else!!! More

by dentaldivadon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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Jun 01, 2023 -

Niello BMW Elk Grove responded

Isn't Bob awesome? Thank you for trusting him and our Elk Grove team with your beloved BMW. We look forward to continuing to serve you for years to come!

Helpful
May 17, 2023

I had great experience, customer service was awesome. I was able to get my car on time. More

by blamakorha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
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Jun 01, 2023 -

Niello BMW Elk Grove responded

It's wonderful to know that your recent service visit was a great one. Please let us know if there are any BMW sales, service, or parts needs that we can lend a hand with in the future!

Helpful
May 17, 2023

Bob and his crew always do an awesome job, wouldn't take my BMW's any place else! More

by Michael Harwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caufield
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Jun 01, 2023 -

Niello BMW Elk Grove responded

Thank you for trusting our team with your BMWs, Michael! We are truly lucky to have Bob on our staff here in Elk Grove. We will make sure that he and his team hear your praises. See you next time!

Helpful
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