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Niello Volkswagen - Service Center

Sacramento, CA

4.8
860 Reviews

860 Reviews of Niello Volkswagen - Service Center

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September 11, 2024

Quick service and great communication, highly recommend the service staff, Travis and team. Will definitely return More

by SERROTABERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Niello Volkswagen responded

Thank you for the kind words for Travis and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 11, 2024

Solid dealership experience. Always take care of what I need and make sure I have an understanding of the work that will be done. More

by pilierod1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 11, 2024

Awesome service. Very impressive communication and same day repair for a recall. The valet service was top notch More

by mtfreak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Ronald was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 08, 2024

Always Great customer service working with Matt. He always gets the job done. Appreciate him More

by r8dergurl68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Matt had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 08, 2024

I took my Golf for a timing belt maintenance, they provided great service with transparency and communication. More

by wholiodp30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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Sep 09, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 08, 2024

Unbelievable! I cannot believe how well the service department has taken care of me. I was issued a loaner car at no charge for almost a month. Not just any loner More

by LEVARELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 08, 2024

Travis went above and beyond to make my VW experience smooth. Thank you for caring! More

by armendaj5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Travis here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 07, 2024

Work was completed quickly and competently. Highly recommend this dealership for VW ID-4 repairs. More

by MPKERNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 07, 2024

Did not help me out at all with battery replacement and should have been covered under warranty and did the minimum to make the customer happy I will be contacting BAR to resolve issue More

by abdulibrahim34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alvarenga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Russo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Van Overeem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ellis, Brandon Balassi
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Sep 11, 2024 -

Niello Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 07, 2024

Matthew Wirth at Service Dept. is really a nice guy, friendly, sweet, knowlegeable and able to answer all my concen. I have my services done in Neilo VW since I have my 2017 Golf a More

by 430i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words for Matthew and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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