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Travis Cole
Travis Cole at Niello Volkswagen
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Travis Cole

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
71 Reviews
4.9

71 Reviews

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71 Reviews of Travis Cole

April 28, 2024

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Employee Rating

Niello VW runs a tight ship and we love you guys Great products too always More

by eafrenkel
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth, Taylor Gaynor, Claire Thomas

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Apr 29, 2024

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 27, 2024

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The service department staff is professional and attentive. My experience was positive and completed timely. More

by steigelpuss
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Yes
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Apr 29, 2024

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 21, 2024

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I'm always very happy with the level of service from Niello Volkswagon! Travis was very helpful and did a great job he was able to schedule the service we needed when we needed it! I'll take my Tiguan b More

by suemoe0
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Yes
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Apr 22, 2024

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2024

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Good communication. Prompt service. Very professional easy to change my original alone. I was able to to a night drop off which made it convenient .Travis was grea More

by JONI2960
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Recommend Dealer
Yes
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Apr 13, 2024

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear that Travis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 10, 2024

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Excellent service thank you. You are excellent. Thank you for the new sway bar and cabin filter. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel , Jason Wanner and 5 stars too.

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Apr 11, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Raymond, and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 06, 2024

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This dealership was helpful, courteous, professional and organized. They provided Lyft. Rid home which was very helpful More

by MFILICE
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Yes
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Apr 08, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

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Employee Rating

Staff is always very courteous and knowledgeable and able to give clear explanations of what the service entails More

by jhoneal
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Bybee, Brent Cooper

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Apr 04, 2024

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

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Best all around customer service and was done in a timely manner great staff and very knowledgeable thanks More

by LetsPrayAllDay521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

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Apr 05, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 31, 2024

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Great service, but having an appointment doesn’t seem to help much. Appointment was in am and oil change wasn’t done till after 3 that day. Especially difficult if driving from out of the area. Either have More

by AMEDIC1299
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Recommend Dealer
Yes
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Apr 01, 2024

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 30, 2024

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Excellent fast service. Travis was very helpful and professional.Nice clean facility, car was clean when picked up. More

by CAPCITIAUTO
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Recommend Dealer
Yes
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Mar 31, 2024

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Travis and our team, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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