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Niello Volkswagen - Service Center

Sacramento, CA

4.8
860 Reviews

860 Reviews of Niello Volkswagen - Service Center

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July 28, 2024

All recalls and service done well. I also got a free charge for the battery. More

by hansap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 27, 2024

My car was diagnosed, parts purchased and repaired so quickly. I was very happy with the service. More

by MARLETTESABIN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Smul was wonderful to work with. , Roger Bybee
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Jul 28, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 26, 2024

As always, great service by tech Brent Cooper, a clean waiting room, and friendly staff. More

by rajjanjua12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Niello Volkswagen responded

Thank you for the kind words for Brent, and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 26, 2024

Amazing service advisor thank you to Daijah, she was super helpful and made my experience great More

by krissyvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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Jul 26, 2024 -

Niello Volkswagen responded

Krissy, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, Daijah and our team look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 26, 2024

Daijah was great, there was an issue with the app showing me the progress of the work. The app froze for about 2 hours, I eventually had to call to see if it was finished. More

by ISPARTICUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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Jul 26, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Daijah and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 25, 2024

Ron"s excellent assistance over the years has greatly helped me in keeping my three Volkswagens in operating properly. More

by Thomsenmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Niello Volkswagen responded

Thank you, Michael, for the kind words for Ron and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 24, 2024

The maintenance service was great,Jason who handled my problem was outstanding,I cannot say th he same for the parts dept.the wrong parts were ordered from th he get go,but I was informed by Jason that yo More

by martinezjulian98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Jul 24, 2024 -

Niello Volkswagen responded

Thank you, Julian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 23, 2024

Very professional staff that made my experience exceptional in everyway.. I was able to get car repaired in a reasonable amount of time. More

by GIPSONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 23, 2024

Take to long to fix my card and I need to bring back I can drive it More

by VELINDAAMBRIZ57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Lamb
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Niello Volkswagen responded

Velinda, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 23, 2024

We arrived at the dealership early in the morning without an appointment and was able to have our problem resolved in a day thank you so much More

by aag916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Felts
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Jul 23, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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