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Niello Volkswagen - Service Center

Sacramento, CA

4.8
905 Reviews

905 Reviews of Niello Volkswagen - Service Center

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July 30, 2024

Great job getting me in and out for service in a timely manner especiacially since I failed to set an apt for key programming. Thank you! Staff is very professional. More

by Michaeldillon433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department, Michael! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 29, 2024

Ron and Team were great in getting me back on the road quickly after a battery debacle! Also got a recall taken care of without issue. Thanks! More

by JHintz41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear that Ron and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 28, 2024

This was a routine warranty check without any known problems. The dealership was extremely busy but I was quickly checked in, notified of progression of my visit and notified in a timely manner when m More

by AMAE52
Service Time
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 28, 2024

All recalls and service done well. I also got a free charge for the battery. More

by hansap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 28, 2024

I appreciate very much the effort made to find the problem I am having with my navigational system. More

by avilaamaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 28, 2024

Great dealership. Fantastic associates that are knowledgeable quick to help and very fast in keeping you updated with your car. More

by LONGTIMECOMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob, Smull
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Jul 28, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 27, 2024

My car was diagnosed, parts purchased and repaired so quickly. I was very happy with the service. More

by MARLETTESABIN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Smul was wonderful to work with. , Roger Bybee
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Jul 28, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 26, 2024

As always, great service by tech Brent Cooper, a clean waiting room, and friendly staff. More

by rajjanjua12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Niello Volkswagen responded

Thank you for the kind words for Brent, and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 26, 2024

Amazing service advisor thank you to Daijah, she was super helpful and made my experience great More

by krissyvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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Jul 26, 2024 -

Niello Volkswagen responded

Krissy, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, Daijah and our team look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 26, 2024

Daijah was great, there was an issue with the app showing me the progress of the work. The app froze for about 2 hours, I eventually had to call to see if it was finished. More

by ISPARTICUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
Report | Print
Jul 26, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Daijah and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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