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Brent Cooper
Refer Me
56 Reviews
Dealership Experience
4 yrs, 8 mos
Industry Experience
9 yrs, 7 mos
Specialties & Trainings
MASTER CERTIFIED VOLKSWAGEN CONSULTANT
56 Reviews
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56 Reviews of Brent Cooper
May 01, 2024
Everyone at this dealership is fabulous. The staff is so nice. I bought a couple items from the shop and the guys in there were very nice as well. The waiting area is very clean and everyone The staff is so nice. I bought a couple items from the shop and the guys in there were very nice as well. The waiting area is very clean and everyone who walked through said hello. I used to go to Elk Grove VW and that place is atrocious, Niello is my new fav. You guys definitely have a forever customer. Brent’s pretty cute too so that added to the good experience. More
by cute1incali00
Verified CustomerOther Employees Tagged: Spencer and Pleajur
Helpful 
April 24, 2024
Showed up with steering problem on my gti bad clock spring, two lights on dash one for air bad and one for transmission error, advisor wanted to charge $250 diagnose on the trans, i told him that both spring, two lights on dash one for air bad and one for transmission error, advisor wanted to charge $250 diagnose on the trans, i told him that both lights came on at the same time after i lost function of steering controls which he assured me it was two different problems (I declined service), I would appreciate a more knowledgeable individual because someone that its not very mechanical inclined would believe it and accept the charge, also that lady in front desk very rude like no sense of customer service. We are in the market for a SUV and we had in mind a vw but the experience I had was not the best, I love the brand but serviced was not great, I may be comparing it to previous experiences from bmw but i would expect the same level of service. More
by EDVARGAS89
April 17, 2024
Just had my 2016 Touareg TDI Lux in for a 60K mile service, smog check and new front wiper blades. Brent Cooper was my advisor and he was friendly and knowledgeable. Just like all the other times I' service, smog check and new front wiper blades. Brent Cooper was my advisor and he was friendly and knowledgeable. Just like all the other times I've had my vehicle in for service, nothing short of a Five Star experience! I plan on keeping my baby (the Touareg) for a long time and Niello will be my only choice for parts and service. More
by wke1961
April 12, 2024
Everyone there was very professional, courteous, and helpful. Service was completed in a very timely fashion and I was kept well informed of the car’s status. I’ve always been well pleased with Niello’s helpful. Service was completed in a very timely fashion and I was kept well informed of the car’s status. I’ve always been well pleased with Niello’s service department. More
by RROLPH
April 10, 2024
Excellent service thank you. You are excellent. Thank you for the new sway bar and cabin filter. You are excellent. Thank you for the new sway bar and cabin filter. More
by raymondhuntley
Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel , Jason Wanner and 5 stars too.
April 04, 2024
Best all around customer service and was done in a timely manner great staff and very knowledgeable thanks manner great staff and very knowledgeable thanks More
by LetsPrayAllDay521
Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel
April 04, 2024
Staff is always very courteous and knowledgeable and able to give clear explanations of what the service entails to give clear explanations of what the service entails More
by jhoneal
Other Employees Tagged: Roger Bybee, Travis Cole
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