Niello Volvo Cars Sacramento

I was having issues on the charging system on our XC40 recharge. Mike Van Allen in service department was great! recharge. Mike Van Allen in service department was great! More

Everyone we have had contact with has been great. Matt Jeffery was very professional and, communicated clearly with me regarding service for my vehicle. Matt Jeffery was very professional and, communicated clearly with me regarding service for my vehicle. More

Easy to schedule online. Prompt service. Matt explains things well. Reasonable price. Appreciate the Lyft service. Prompt service. Matt explains things well. Reasonable price. Appreciate the Lyft service. More

Good customers service, Matt was very personable. Very informative and provided a ride home, which made the service more pleasant. Very informative and provided a ride home, which made the service more pleasant. More

Matt is the best. No matter where I travel I will always come back to Matt to take care of my car.. Thanks to all the mechanics and people that keep my car in good cond No matter where I travel I will always come back to Matt to take care of my car.. Thanks to all the mechanics and people that keep my car in good condition. More

The experience was the best one I’ve ever had buying a car. Both the sales person and finance answered all my questions and didn’t play around. Not to mention that delivered my car and took my trade. They car. Both the sales person and finance answered all my questions and didn’t play around. Not to mention that delivered my car and took my trade. They set the bar for sure. More

Matt is a professional customer service specialist and provides very detailed advice on each service I did. His patience and expertise is highly appreciated by me. Thanks for his work in the last 10 years provides very detailed advice on each service I did. His patience and expertise is highly appreciated by me. Thanks for his work in the last 10 years to serve me. More

The service team provides excellent customer service, and is very knowledgeable. Quick, efficient, and very responsive. is very knowledgeable. Quick, efficient, and very responsive. More

I had an absolutely fabulous experience with Jess at Volvo during my purchase of the 2025 XC90 1/2. Jess was knowledgeable, patient, and made the entire process smooth and enjoyable. From start to finis Volvo during my purchase of the 2025 XC90 1/2. Jess was knowledgeable, patient, and made the entire process smooth and enjoyable. From start to finish, I felt supported and confident in my decision. I couldn’t be happier with my new XC90 and the top-notch service I received. Five stars all the way! ⭐⭐⭐⭐⭐ More

Slow to communicate. Some paperwork (title, registration, warranty) overlooked and not effected. I paid for title and registration which were not done. Purchase and paper Some paperwork (title, registration, warranty) overlooked and not effected. I paid for title and registration which were not done. Purchase and paperwork paid and completed Oct. 23. I called ahead to Alaska DMV on Nov. 5 and they had never received any communication regarding the VIN of this car. The car arrived to Port of Anchorage Nov. 5, I picked it up on Nov. 6, and had to go on roads illegally, followed by a police car, directly to DMV office, which still had no contact from any business or organization regarding a vehicle with this VIN. I called Niello from DMV, Andrew was out of office; I talked to ?Justin? and got a promise of looking into this problem which did not happen. I got no response the rest of Nov. 6 or on Nov. 7. On Nov. 7, I called, texted, and emailed Andrew, who was out of office. By Nov. 8 afternoon, still no word from Andrew or Niello; I called Niello at 2 pm to learn Andrew was gone for the day. Andrew texted a half hour later. He promised that the title and refund for the title and registration that were not done would be sent to me on Nov. 11. UPS 'overnight' to Alaska takes 3 days. At which point the car will have been stuck in my driveway, undriveable, for 9 days, and if the title arrives too late on Nov. 14, DMV will not be open until Monday Nov. 17, which will mean at least 12 days of an undriveable car in my driveway. Salesman Brian insisted Niello does not negotiate price or extra features, which I didn't believe but had no options to determine the truth long distance. More