Niello Volvo of Sacramento - Service Center

Excellent service as always. I appreciate Matt's speed, communication, and customer service oriented approach. I appreciate Matt's speed, communication, and customer service oriented approach. More

The whole team at Niello Volvo always make you feel part of a community and you never feel like just a customer. Communication is excellent with fast turn around times and all questions get answered in a wa of a community and you never feel like just a customer. Communication is excellent with fast turn around times and all questions get answered in a way that's easy to understand. Matt has always been great at getting my regular maintenance sorted. Jessica is always a pleasure to buy a car with and Brian made the paper work a breeze. Luke was also excellent and over seeing and doing the last final parts to the trade and sale. More

Always am happy trusting Matt to handle my Volvo services and his polite, professional manners! and his polite, professional manners! More

Overall ok but though my opinion is contested, they performed unauthorized work causing stress on my wife. The cost of the work was actually very fair, but we did not want the service performed. In add performed unauthorized work causing stress on my wife. The cost of the work was actually very fair, but we did not want the service performed. In addition there was an error in the parts used, that I caught. When I called them on it the next day, they immediately agreed and then picked up the car at my house and returned it to my house free of charge with the correct parts. So, this particular service could have been better but generally in the past we've found them to be solid with no significant issues. More

Great service! Shaun really goes above and beyond. He respects my needs. Will definitely be back. Shaun really goes above and beyond. He respects my needs. Will definitely be back. More

Matthew was amazing to work with! I told him the issues I was experiencing and he made sure those were fixed. He surprised us by going above and beyond TWICE! In one case, he found th I told him the issues I was experiencing and he made sure those were fixed. He surprised us by going above and beyond TWICE! In one case, he found that a previous service (with another staff no longer there) should’ve been covered by the warranty. He got that work refunded! Next, he found an issue with our drive line. This is a $3k+ repair. He got this corrected and ensured the warranty covered it, too! I am so happy he was our person that day. Volvo is so fortunate to have such dedicated and competent staff! More

My vehicle prematurely notified for a maintenance check and Shaun accommodated me as a courtesy. Highly appreciated! and Shaun accommodated me as a courtesy. Highly appreciated! More

Courteous and professional staff. Great facility and great service. They were able to accommodate me even with unexpected delays Great facility and great service. They were able to accommodate me even with unexpected delays More

Rick Fuentes is the best. My go-to guy. Top of the line. 12/10 every time! My go-to guy. Top of the line. 12/10 every time! More

As always, it is fast, excellent work, and my car runs great. The waiting area is great, and I can work while waiting. great. The waiting area is great, and I can work while waiting. More