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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
659 Reviews
Call Service Center (916) 245-2231

659 Reviews of Niello Volvo of Sacramento - Service Center

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May 07, 2024

Excellent dealership and service team! I never thought I would enjoy taking my car in to be serviced. More

by newthoughthealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 06, 2024

They went over the options on the suv very well . I wish they would have explain more about thee recovery Device More

by OTAPAULINE
Recommend Dealer
Yes
Employees Worked With
Taylor Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 05, 2024

It was great working with them. They met our price and drove the vehicle several hours for a person delivery. Flawless. More

by RCAREY2
Recommend Dealer
Yes
Employees Worked With
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vadim Gol
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May 06, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 05, 2024

I always have a great experience at Volvo. Amy was amazing. She was always letting us know the progress of the repair. More

by RUDY.ALVAREZ1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
May 06, 2024 -

Niello Volvo Cars Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Rudy, and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 04, 2024

Great place, top-notch service. Never concerned with the quality of work. Great waiting room with killer coffee machine. Amy is great to work with. More

by woelffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
May 06, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 04, 2024

The staff are always amazing. Amy goes over and above to accommodate her customers. Never have an issue getting my vehicle in.... Even in an emergent situation. More

by DIYQUEEN430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
May 06, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Amy was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 04, 2024

Efficient and knowledgeable. Great customer service and helpful advice with updates about the vehicle regularly More

by AGONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
May 06, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 04, 2024

I love working with Matthew. He is great to work with and helped get an efficient answer to car problems More

by mcclaugus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 01, 2024

I was unable to get my car at 3 pm pickup time after I dropped it at 7:30 in the morning. When I picked it up the next day they said it’s all clean and ready to go. When I got to the car it had not even b More

by BRIANTBYRNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Niello Volvo Cars Sacramento responded

Brian, We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 30, 2024

Service was easy and efficient. At pickup, we asked that the service notification be reset and the technician said it was - but it wasn't reset and now indicates that service is ove More

by tdelcastillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know who we worked with.
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May 01, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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