Nielsen Nissan of Denville

Let’s start with the good. The 2021 Nissan Altima I bought here is lovely. She looks great and runs beautifully. I have no regrets in purchasing her. I just wish I had purchase The 2021 Nissan Altima I bought here is lovely. She looks great and runs beautifully. I have no regrets in purchasing her. I just wish I had purchased her somewhere else. Anywhere else. I bought my car in April, Jon was my salesperson. The sales experience was on par with buying a used car. The car online was listed at a certain price, and my trade-in was initially valued at one amount, but of course, those numbers all changed once I got in the door and started negotiating the deal. There’s also the $3,000 extended warranty they tack on that you can’t opt out of. That said, I didn’t feel too bad coming out of the dealership and was pleased overall with my experience. Fast forward today, July 19th. I took my car to my local mechanic for a tire rotation. He explained that he could not perform the tire rotation because we did not have the wheel lock socket needed to remove the wheel locks. My previous car didn’t have this feature, so I had no idea a lock socket was needed to remove tires. After helping me rip my car apart for an hour to no avail, he recommended I reach out to the dealership and ask for the lock socket, which should have been included when I purchased the car. I reached out to Route 10 Nissan and spoke with the receptionist and new car sales manager, who both acted like I was an inconvenience. I just got a call from Nato, the used car sales manager. Instead of offering a new set of wheel locks and a matching wheel lock socket (as I requested), he was only interested in why I was bringing my car elsewhere for maintenance and not to Route 10 Nissan. “If you bring it to us for service, we can work out a deal and include the lock socket at a reduced cost when we do your tire rotation”. After explaining that I would not buy anything from them that should have been included with the vehicle when I purchased it, he insinuated that I had LOST the lock socket! “Well, it’s been three months, I don’t know what you did with it. It’s been more than a month”. Why the xxxx would I need to take my tires off within the first month of buying it? As I explained, I’ve never had a car that required a lock socket, but had I known it was needed, I would’ve been sure to look within my first month that all standard accessories were included with my car. But instead of doing a courtesy to a new customer who just bought a $20K+ vehicle, they are refusing to supply me with the $80 wheel lock and screws I need, which should have been given from the beginning. What if I got a flat tire on a desolate road in the middle of the night and needed to put on my spare? The outright lack of concern or understanding from Nato was truly baffling. If management is that bad, I assume it just trickles down to the rest of the crew. Thankfully, I reached out to Route 23 Nissan where the customer service was night and day compared to Route 10. They have the wheel lock and screws in stock and were happy to help me resolve this issue. So there you have it. Route 10 Nissan gives a crash course in horrible post-sale customer service and surefire ways to lose future business. My household has several other Nissan vehicles with leases ending soon, and we were considering going back to Route 10 Nissan, but I will never recommend or support this dealership again. I am cross-posting this review everywhere I can find. I manage a local business; if I ran my business like this, we wouldn’t have any customers. Be prepared to be treated like a piece of dookie once the dotted line has been signed and the transaction is over. I’m beyond disappointed with the lack of customer service I experienced today, but hopefully, this will save others from going through a similar situation. More

HORRIBLE after sales service. Still haven't received a spare key since my Purchase in February. Reached out to them a few times with the Salesman Jay. Never got back to me. Still haven't received a spare key since my Purchase in February. Reached out to them a few times with the Salesman Jay. Never got back to me. More

I worked with Moe on a pre owned Lexus. He was very courteous and informative. Moe worked to meet my needs and he made my transaction less stressful than I thought it would be. He didn’t pr He was very courteous and informative. Moe worked to meet my needs and he made my transaction less stressful than I thought it would be. He didn’t pressure me like so many car salesmen do …..I would highly recommend him and the entire staff at Route 10 Nissan, they were all helpful and friendly….thanks Moe! More

Moe was a great salesman and let me test drive all the cars I was inteterested in around the lot. He didn’t rush me when looking at the interior and exterior of the cars and continued to reassure me that cars I was inteterested in around the lot. He didn’t rush me when looking at the interior and exterior of the cars and continued to reassure me that before purchasing my new car everything would be in tip-top shape and very clean. He worked very hard to give me my new vehicle at a reasonable price and explained in detail all my questions to help me understand the process. 10/10 would recommend this dealership, also if you speak spanish they have PLENTY of staff that speak spanish so you don’t have to worry about any communication error or confusion! More

Followed my car dealer from his previous location all the way to this one and I don’t regret it. Moe helped me again to purchase a vehicle for my daughter. Glad to be a loyal customer! way to this one and I don’t regret it. Moe helped me again to purchase a vehicle for my daughter. Glad to be a loyal customer! More

Followed my car dealer from his previous location all the way to this one and I don’t regret it. Moe helped me again to purchase a vehicle for my daughter. Glad to be a loyal customer! Yasmine L! way to this one and I don’t regret it. Moe helped me again to purchase a vehicle for my daughter. Glad to be a loyal customer! Yasmine L! More

Clearly shady things going on here. I wanted to buy a car from them but its a 5 hour drive so I asked for the out the door price so I could see any hidden fees. They told me only the sa I wanted to buy a car from them but its a 5 hour drive so I asked for the out the door price so I could see any hidden fees. They told me only the sales manager could do that at the dealership. I didn't want to negotiate I just wanted the total price and they wouldn't give it to me and were rude about it! Telling me to shop closer to home. More

The dealer is very rude and they tried to push you to but their car without any negotiation. Will not come again and not recommend. their car without any negotiation. Will not come again and not recommend. More

I will not return there the worst experience ever in the service department. Rude & Unprofessional. Without even checking my issue I was given random diagnosis and even pushed off to another dealer. The ad service department. Rude & Unprofessional. Without even checking my issue I was given random diagnosis and even pushed off to another dealer. The advisor Was irate and pushy with previous customers and he wasn’t any different to me . NOT RECOMMENDED More

I could give a lesser rating if possible. They acted in such a bad faith, agreed for certain things when selling the car and once we got the loan check from the bank they just changed their t They acted in such a bad faith, agreed for certain things when selling the car and once we got the loan check from the bank they just changed their tune and increased the price by $3000. DO NOT TRUST this dealer unless you get things in writing, and make sure you get a copy of what they agreed. More