Nielsen Nissan of Denville

I could give a lesser rating if possible. They acted in such a bad faith, agreed for certain things when selling the car and once we got the loan check from the bank they just changed their t They acted in such a bad faith, agreed for certain things when selling the car and once we got the loan check from the bank they just changed their tune and increased the price by $3000. DO NOT TRUST this dealer unless you get things in writing, and make sure you get a copy of what they agreed. More

I have never had a better experience in buying a car than I had at Route 10 Nissan and it’s staff. I felt so relaxed and comfortable with everyone that I knew instantly this is the place that I’m going to do I had at Route 10 Nissan and it’s staff. I felt so relaxed and comfortable with everyone that I knew instantly this is the place that I’m going to do business. I got an exceptional value and was offered a high level of customer service. Highly recommend More

Staff was very professional and friendly. Large inventory to choose from. See Route 10 Nissan for your next new or pre owned vehicle. Great purchase experience. Large inventory to choose from. See Route 10 Nissan for your next new or pre owned vehicle. Great purchase experience. More

The sales department was great had good experience with them however the service dept is terrible I have had the car there 3 time for the same problem and it still not fixed the service writer said he woul them however the service dept is terrible I have had the car there 3 time for the same problem and it still not fixed the service writer said he would call me back and has not responded it’s been well over a week currently trying to file with New Jersey lemon law More

Had a great experience with the service department. I was able to get an appointment very quickly and even though I thought I was going to be there for hours they had me in an out in just about one ho I was able to get an appointment very quickly and even though I thought I was going to be there for hours they had me in an out in just about one hour. They also did a multi-point inspection to make sure everything else was ok with my car. Great experience! More

I had been working with the dealership for several days looking to purchase a used truck I found online. The truck was listed for 48k online. I visited the dealership, test drove the truck, and we started looking to purchase a used truck I found online. The truck was listed for 48k online. I visited the dealership, test drove the truck, and we started working numbers. The fees that many consider illegal or immoral such as a 3k CPO AND a 3k PDSI brought the price from the online $48995 up to $59,995! And that's before we even contacted the bank to get an interest rate! So, I left the dealership frustrated, found another dealership with a nearly identical truck. They ONLY add an etching and doc fee under 1k total in additional fees. Rt.10 Nissan is dishonest with their upfront pricing. More

Not professional at all, drove all the way from philadelphia, to do a trade in only to be lied to. They are no different from many others dealerships, the goal is to make money off u... alot of mon philadelphia, to do a trade in only to be lied to. They are no different from many others dealerships, the goal is to make money off u... alot of money. I had a 2019 dodge journey SE in great condition, and i knew the kelly blue book value, even had the trade value that they would give, but because the vehicle that i wanted wasn't 30k or 40k they declined my offer. They suck period. More

Overall it was a nice experience. Our salesman, Edwin, was helpful, especially in helping us figure out a tricky programming setup on a Rogue we were considering. Ultimately, however, we weren't able to g was helpful, especially in helping us figure out a tricky programming setup on a Rogue we were considering. Ultimately, however, we weren't able to get together on numbers and that's where you perhaps have to watch it here as in many dealerships, especially in NJ. The numbers quickly become scrambled in a kind of numerical shell game as they go up on the amount they will take on your trade, even though the price for the vehicle is still thousands over the sticker price. Also, as in most dealerships in New Jersey, there was a fairly hefty add-on dealer fee, though their's wasn't outrageous, especially in comparison with Route 23 Nissan. Interestingly enough, such dealer fees are unlawful in Pennsylvania and that makes negotiations there simpler and less complicated. We eventually bought our vehicle in Easton where the numbers were straightforward. Bottom line is that you must just keep your eye on the bottom line - what you want to pay above your trade in, without getting distracted with fluctuations in the lines above it during negotiation. After negotiation the dealer came close to the price we were willing to pay, but think we did better in Easton. Friendly people though, and perhaps you can work out a good deal with them if you watch the bottom line in the negotiations. They have an excellent selection compared to most other dealers we visited, who have slim pickings because of Covid-19 and the chip shortage. More

Great service friendly & accommodating to my needs will defiantly return for service i love the staff there from the manager Carlos /service writers and techs thank you for taking good care of my vehicle defiantly return for service i love the staff there from the manager Carlos /service writers and techs thank you for taking good care of my vehicle . More

Terrible experience today with the service department. I called Thursday to schedule the routine oil maintenance and was told my appointment for today was 9am. We pull in at 8:45 and are told the appointme called Thursday to schedule the routine oil maintenance and was told my appointment for today was 9am. We pull in at 8:45 and are told the appointment is 9:30. So I tell them let me know what needs to get done. I ask what time they close which he responded 5 and I stated I may pick up the Rogue later by 4 or 4:30. I get a call from the service department stating at 12 pm that the car needs cabin filter and transmission oil change as well. We have a few words and ask to hold off on the additional services and just finish the oil change. The young man states we will get it done in 2 hours. I stayed this is awful customer service since I have been taking the vehicle for the past 2 years and never waited more than an hour. They assumed that since I stated that I would be there to pickup the car around 4 that they can delay the repairs until later. I stated that this will be the last vehicle I will be getting at Nissan Rte 10 and no longer will be doing business there…his reply fine and hung up. 2 minutes later The service manager calls me to apologize for the issue and they will get the car done soon. Not 10 minutes goes by and I get a call that the car is ready. So sad that they can say and do one thing then when you are fed up and leave they get it done. Shame More