Nimnicht Buick GMC - Service Center

Proactive Follow-Up To A Negative Experience I took my car in to have an ignition recall done and chose Nimnicht because it was the closet dealership to my house that could perform the required I took my car in to have an ignition recall done and chose Nimnicht because it was the closet dealership to my house that could perform the required work. Though I had some frustrations the day of the recall work, my real frustration came afterwards. The day right after the recall work, my car start intermittently acting funny at start-up. Since I just had it in for the ignition recall work, I called to inquire about bringing the car back in. Natasha didn't hesitate to schedule the appointment initially, but then called back a short time later and explained that only the keys were altered and she did not believe there was a correlation between the current issue and the work done. She further explained the variations of the work that was required of the vehicles that fell in this recall based on the VIN number. I explained that was not my understanding of what was to be done, but I understood her explanation but still was concerned about what I was experiencing and that I thought it was way too coincidental that the issue started right after the work. She continued to argue that the only thing done to the car was with the keys and the car wasn't even touched. Where I reiterated that I understood what she was communicating because she continued to repeat it to me, I did not feel as though she was hearing my concern and was just wanting them to look at my car. I was then told she firmly believes it is just a coincidence and that my car is old and those things happen. She was never what I would necessarily consider rude, but she was so argumentative and insistent that there is no way they could have caused the issue I finally just stated that I did not feel she was hearing my concern and that I was done with the conversation. The unwillingness on her part to hear or do anything about my concern was very frustrating and upsetting. So much so that I ended up writing a review about my experience. Once I submitted the review, I pretty quickly received a call from Mr. Scott Baker who explained he had seen the feedback and wanted to understand what had occurred. I explained to him my frustrations about my conversation with Natasha and my concerns. I would of somewhat understand her response if I had been yelling, insistent that they were to blame or demanding they fix whatever issue, but that was not the case. I simply wanted my car looked at and I did not think it was unreasonable to make a correlation and have concerns. He seemed to understand and asked if I would be willing to keep the appointment for them to complete a diagnostic. At first I was hesitant, but agreed. When I took it back in my experience was much better. The gentleman that checked me in that morning asked a lot of questions to understand what my car was doing. When I picked up the car later they explained what was done and that they could not replicate the issue nor did they find any sort of issue. It was suggested to consider having my spark plugs replaced as they are the originals, but it was made clear it was a just a suggestion. Before I left, I was able to touch base with Mr. Baker in person just to ensure everything was addressed this time around. Though I had frustrations from my experience, I am very appreciative that Mr. Baker followed-up with me quickly, acknowledged my concerns and that it was not handled well on their part, offered the diagnostic to assist in determining a cause and then making the face to face connection. He did not make any excuses and addressed the concern on both sides which went a very long way in improving my overall experience and perception of Nimnicht Buick GMC. His response indicates to me that Nimnicht does care about the experience people have with the dealership and that customer service is important to their operation. Though I hope no one has a frustrating or negative experience, I feel good in saying if the concern is raised to someone Nimnicht will address the concern in a fair manner. More

2014 Sierra tow mirrors, above and beyond My goal was to replace the standard mirrors on my much loved 2014 Sierra 1500 All Terrain with the extendable tow mirrors from the 3/4 ton series, as My goal was to replace the standard mirrors on my much loved 2014 Sierra 1500 All Terrain with the extendable tow mirrors from the 3/4 ton series, as most of my driving is towing a 25' long, 8'6" wide travel trailer. As various forums will confirm, there has been much interest, confusion and frustration in getting the extendable tow mirrors for the upgraded 2014 Sierras. I began this mission by walking into Nimnicht GMC Parts, Jacksonville, FL, and chatting with Jason, who's the hero of this story. You expect a good parts person to know how to research the right part, then get it delivered. Jason initially did that, his job. When I brought the truck in, he went above and beyond expectations, independently verifying what was available, what would fit, which options had power, etc. He evaluated power vs non power, 2014 vs 2015 (the 3/4 tons were upgraded for 2015). Then he personally coordinated with the technician, checking mounting stud patterns against my partially dissembled door. During all of this, he kept me informed. I'm confident that a parts specialist who only did his job, stopping at the first possible match, would have left us all in frustration. Parts folks usually work the behind the scenes in a service environment. Jason took the initiative to thoroughly investigate a situation that I from forum research was quite confusing. More

Purchased new 2011 gmc truck. Bad experience with tire balance. Mentioned front seat problem with service dept several times over last 2 years. Last week I Was told it was out of warranty 3 days, nothi balance. Mentioned front seat problem with service dept several times over last 2 years. Last week I Was told it was out of warranty 3 days, nothing they could do. Went to another gmc dealer and they replaced the seat under warranty at no charge. Sincerely, Donnie Solano More

You know upon arrival that they are professional. I appreciate this stellar service when it comes to my vehicle. Dealers fix it right the first time! appreciate this stellar service when it comes to my vehicle. Dealers fix it right the first time! More

My experience with Nimnicht since I purchased my used Trailblazer a year ago has been extremely positive. I've been back twice for service (scheduled/preventative) and an oil change and each visit has b Trailblazer a year ago has been extremely positive. I've been back twice for service (scheduled/preventative) and an oil change and each visit has been great. The staff is very friendly and knowledgeable, the work is done quickly, the environment is clean, comfortable, and conducive to work while I wait, and I can even grab a snack in the cafe if I get hungry. Well-done, Nimnicht! More

I brought my car in for a routine oil change and queried whether I need to purchase an extended warranty. When I arrived to drop off my car, JoAnn had already done the research and reminded me that I purch whether I need to purchase an extended warranty. When I arrived to drop off my car, JoAnn had already done the research and reminded me that I purchased the extended warranty when I purchased my car a couple of years ago. I was impressed with JoAnn's proactive approach and honest reveal of the research she had done. It is so convenient and helpful to have the same account manager - who is familiar with the car's history of service and my account - each time we drop our car off for service. Thank you for the continued great service! More

I have been working with Steve Elliott in the Service Dept for years. He is very professional and makes sure my truck gets taken care of. I wouldn't think of going anywhere else. K. Triplett Dept for years. He is very professional and makes sure my truck gets taken care of. I wouldn't think of going anywhere else. K. Triplett More

NIMNICHT BUICK GMC - Extremely disappointed.... I had what I thought should be a warranty problem on my H3 - after 3 conversations w/ my service manager (JC) he assured me that in NO WAY was the problem what I thought should be a warranty problem on my H3 - after 3 conversations w/ my service manager (JC) he assured me that in NO WAY was the problem covered under warranty, and was a bit sarcastic and condescending about the whole situation THANKFULLY a friend called his service Rep at COGGIN Chevrolet - he took his time to search out my problem, He found the warranty, fixed my H3 and informed me that in May of 2010 Nimnicht covered the same problem under warranty, more than likely torqued the bolts too tight which caused the heads to snap on the manifold in the first place. Need I say - I NO LONGER TRUST nor RECOMMEND NIMNICHT to or for ANYTHING More

This is the only place I take my car to be serviced the facility is clean and comfortable Mario is awesome Glenda is very friendly when I need the coutesy van Pam is very friendly great service trustworthy facility is clean and comfortable Mario is awesome Glenda is very friendly when I need the coutesy van Pam is very friendly great service trustworthy and my car is always delivered to me in perfect shape great quality great workmanship Jackie Lynch is a wonderful store manager More