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Nimnicht Buick GMC - Service Center

Jacksonville, FL

4.0
103 Reviews

103 Reviews of Nimnicht Buick GMC - Service Center

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March 10, 2017

Best customer service ever!!!! Steve Merritt is the best!!! He will definitely help you find the best fit for you! I definitely recommend this dealership and Steve! Best customer se More

by Trista Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Merritt
February 18, 2017

Really Cares I couldn't give Steve a high enough review. He is by far the best service person regardless of industry that I have come across. Incredibly knowledgea More

by Tough to Please
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2016

bad service advisor Did not call extended warranty in until 3 days later. Threw old parts away can't file claim no parts. Customer could of been better 919.49 bill should More

by carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cameron Wait
Sep 02, 2016 -

Nimnicht Buick GMC responded

Sir, I am sorry for the mix up on your warranty. When you gave us the incorrect info upfront and the correct warranty info 3 days later the warranty company said the car was not inspected as required and they would not cover any repairs until it was inspected.

July 27, 2016

Wheel Cleaner DAMAGED ETCHED my WHEELS!! Damaged Wheels with soap?? $4,000 worth of wheels down the drain!! The service department is the worst! After saying my truck was ready, upon inspec More

by MJ Barnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Elliott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Nimnicht III, Gene Senske
Jul 29, 2016 -

Nimnicht Buick GMC responded

The soap we use in our car wash is Simoniz and is not an abrasive material what so ever. We clean every car on our lot and 99% of customer cars/trucks and yours is the first complaint about "etched" rims. Water stains are possible because of the extreme heat when the truck exits the car wash.

May 28, 2016

Great I always feel so welcomed when I come to get things done to my Toyota Camry, the staff are nice. Especially Russ Aldridge he is always flexible with More

by Rebeccahallman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Aldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2016 -

Nimnicht Buick GMC responded

Thank you for the nice comments regarding Nimnicht and Russ Aldridge, he is truly an asset to our company.

April 04, 2016

Nimnicht is awesome We had a fantastic group of guys that helped us,Dave,Cameron,Keith,and Russ.Those guys were so helpful to us,our 2012truck broke down in Jacksonville More

by oct27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Aldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Wait, David Bock
Apr 17, 2016 -

Nimnicht Buick GMC responded

We appreciate the kind words about your experience with our team at Nimnicht. It really is amazing all the new technology that goes into the new trucks and cars. Russ is our technology pro and he really does a great job explaining all the new features. 75 years of being in business in Jacksonville has taught us it takes a team.

February 10, 2016

Great energy Kyle is awesome! We have bought 3 cars from him in the last three years and he has delivered excellent service every time. We are getting ready to b More

by Kcressman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Summer, Kyle Sayre
Feb 12, 2016 -

Nimnicht Buick GMC responded

Thank you for the nice review and your previous business. Repeat customers are the reason we have been in business for 75 years.

December 30, 2015

Quick and easy. Our experience with Nimnicht Buick has always been excellent, The staff are well trained and they care about you as well as the car. The restaurant More

by Ollie dog.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bock
Jan 28, 2016 -

Nimnicht Buick GMC responded

Thank you very much for the kid words about our staff and the Café.

September 09, 2015

lied and didn't do the service I went to this dump with an appointment under the directive of GM Corp and they refused to do what GM said they would do; then they lied and said I di More

by Don't buy GM
Customer Service
Recommend Dealer
No
Employees Worked With
eugene senske
Oct 16, 2015 -

Nimnicht Buick GMC responded

We are not a "dump" and you came to us without contacting GM with your concerns. We tried to help but you were to impatient to let us help. We have been in business for 75 years by helping people and we will continue with that practice.

July 31, 2015

save me again being the owner of a local company it is very important that my trucks are fixed fast and the first time. In 10 years of doing business with them I More

by carpetguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jc and gene, J.C. Brown
Oct 23, 2015 -

Nimnicht Buick GMC responded

Thank you Mr. Gill for your kind words. 10 years is a good start to a long relationship.

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