201 Reviews of Nimnicht Chevrolet - Service Center
CAUTION *****************BEWARE*********** So I purchased a new 2017 Silverado Z71 LT with a 6speed trans. My sales experience was a little better than aver *****************BEWARE*********** So I purchased a new 2017 Silverado Z71 LT with a 6speed trans. My sales experience was a little better than average. Jonah was courteous and I felt I got a decent deal on my truck. However that was the day the good ended and the nightmare began. My new truck began having transmission issues from the get go. Extremely hard down shifts from 3rd-2nd and 2nd-1st as well as erratic shifting in general. I took my truck in and went on a ride with a shop foreman. He agreed there was something going on with my tranny. I left my vehicle and picked it up to be told it was fixed and the issue was resolved by them opening it up and freeing up a stuck valve. I didn't even make it home before the issue started again. I took my truck back in to get worked on again, this time they tried to fix it by updating the software in the computer that controls the transmission. They reset my computer and downloaded a new bulletin GM released. I was told to drive it for a while and that my truck needed to learn my driving habits. I put several hundred miles on my truck and things only got worse, much worse. The harsh shifting didn't get worse but the frequency did. I took my vehicle to get a second opinion at Gordon Chevrolet and rode around with the manager of the service department. I was able to replicate the issue I was having almost immediately. He stated that it's definitely not normal but that I should give it another 200-300 miles to see if it straightened itself out and if it didn't that I needed to take my truck back to Nimnicht for repairs as this wasn't normal. I put another couple hundred miles on it and nothing changed. So I went back to Nimnicht for the third time and dropped off my truck, when I went to pick it up I was told they couldn't replicate the problem. I asked the shop tech to take a ride with me, I was able to replicate the problem with in 10-15 miles. When we got back to the shop he had the audacity to tell me it was just normal driving characteristics of the Silverado's. ARE YOU KIDDING ME!!!! if that was the case why did you agree there was an issue the first two visits, why did you pull my entire tranny off my truck to attempt to fix it. Upload a new bulletin for shifting issues now all of a sudden it's normal driving characteristics!!! Really?!! So I asked to drive another Silverado same year, same tranny, same engine and even the same color! I drove the truck and it had none of the issues I experience in my vehicle. I wanted to be sure so I took the entire day off work and went to three different dealerships and I drove three more trucks identical to mine all of them shifted perfectly. I must of drove 80-100 miles in total just to be sure and none of them drove like mine!!! The last truck I drove was at Gordon Chevrolet and after I parked it I went back to their service department and again I spoke with the head of the service department in great length about all of this. He told me that what my truck is doing is absolutely not the normal characteristics of a Silverado. When I was there I met a young lady in the service, in her uniform and almost in tears. Also being in the Navy I asked her what was going on and if she was ok. She shared with me that she was having serious alignment issues with her Silverado and that she'd taken it in to Nimnicht three times and on the third visit she was told the same thing I was, that nothing was wrong with her truck. We exchanged numbers and I called to check on her this evening and she told me that Gordon identified the alignment issue almost immediately. NIMNICHT WHAT IS GOING ON AT YOUR DEALERSHIP! IS YOUR SERVICE DEPARTMENT JUST THAT HORRIBLE OR ARE YOU BEING DECEITFUL WITH YOUR CUSTOMERS??! I have gone to my Jag department, spoke with an attorney at the Florida state Attorney Generals Office and filed a complaint with the BBB Auto Line. You're sadly mistaken if you think this guy is going to lay down and roll over. I paid 50,000 dollars for a new truck from your dealership, all I wanted was for you to fix my truck! Is that really to much to ask!? I'd strongly encourage anyone who is reading this and is considering going there to buy a truck or get it serviced there to think long and hard about what I just shared with you. Go to Gordon they're honest and more importantly they care about their customers. If Nimnicht doesn't make this right I have every intention of taking some of my paid vacation heading up to Nimnicht with a big sign and hanging out on the public sidewalk at their entrance and ensuring I stop as many people from making the same mistake I made. TRY ME! FYI YOUR DEALERSHIP HAS A GRADE OF âFâ with the BBB AND AN AVERAGE OF 1 1/2 STARS WITH YELP. MR. NIMNICHT A GOOD BUSINESSMAN WOULD CARE ABOUT HIS CUSTOMERS AND STRAIGHTEN THIS OUT. BTW, take a look at Gordon Chevrolet reviews almost 4 Stars. I can't make this stuff up people... More
Great Customer Service and Knowledge I'm repeat customer, Craig is a great sales and knowledgeable Employee I would recommend Him as well as the dealership. Craig answered all my question I'm repeat customer, Craig is a great sales and knowledgeable Employee I would recommend Him as well as the dealership. Craig answered all my questions in a professional manner. More
OUTSTANDING service EVERY TIME! Nimnicht Chevrolet Service Department is great! You can be guaranteed to get great service from the initial service call to schedule your appointment! Nimnicht Chevrolet Service Department is great! You can be guaranteed to get great service from the initial service call to schedule your appointment! they even send you a reminder call! they are expecting your arrival when you first pull in the service department! They address your concerns and do everything in their power to make you feel like "You Matter" from the moment you arrive until you exit! I normally ask for Tom who is OUTSTANDING! Give them a call and allow them to put your mind at ease by taking great care of your vehicle! Kudos to the service managers for building such an awesome team! More
Unparalleled Service & Satisfaction If you visit this dealership, please get in contact with Karine. She's a phenomenal salesperson and provides the highest standards of professionalism If you visit this dealership, please get in contact with Karine. She's a phenomenal salesperson and provides the highest standards of professionalism and service. More
Excellent service When I called on the phone I spoke with Linda. When I arrived she was ready and waiting for me. She was very attentive and very courteous. She was th When I called on the phone I spoke with Linda. When I arrived she was ready and waiting for me. She was very attentive and very courteous. She was the best experience I have ever had a dealership. I would highly recommend her to anyone if the ever need customer care More
Certified used car Bought a CERTIFIED USED CAR from this dealership because I was told I still had a bumper to bumper warranty. 2and a half months later the battery dies Bought a CERTIFIED USED CAR from this dealership because I was told I still had a bumper to bumper warranty. 2and a half months later the battery dies, NOT COVERED!! you will also notice that on their website the owner only responds to 5star reviews not one star, pretty shady!!!! More
Good service and good deal Went I come tread my vehicle in I got good help from my dear. Thank for my new car I hop you can help more people Went I come tread my vehicle in I got good help from my dear. Thank for my new car I hop you can help more people More
Poor service I am so disappointed in Nimnicht service department, first of all my vehicle was there for 8 hours just for a 10 minute oil change and tire rotation. I am so disappointed in Nimnicht service department, first of all my vehicle was there for 8 hours just for a 10 minute oil change and tire rotation. Which I don't think was done. They didn't wash or vacuum out the car. There's no indication that the brakes were checked. More
Awesome Experience Cristian Beltran worked diligently to help me find the vehicle I wanted with no hassle. He didn't rush me, and made sure I was happy and got what I wa Cristian Beltran worked diligently to help me find the vehicle I wanted with no hassle. He didn't rush me, and made sure I was happy and got what I wanted. Even though I drove an hour from Lake City, I would definitely recommend anyone to go to Nimnicht Chevrolet, and ask for Cristian! -Ashley Cordner More
Another Blessed Experience! Robert Griffith & Ken Goethals , you get my Vote for Salesmen of the Year!! What a Sweet Deal ...So Many Savings!! I drove home in my 2017 Malibu LS. Robert Griffith & Ken Goethals , you get my Vote for Salesmen of the Year!! What a Sweet Deal ...So Many Savings!! I drove home in my 2017 Malibu LS. Wow!! If your looking for a Dealership that has amazing deals, as well as some Awesome Chevrolets Vehicles to choose from, Super Helpful Employees and Great Accommodation while you Wait then go to Nimnicht Chevrolet. The people there treat you like Family, not just a Customer. This is the second vehicle ,We bought from there. We will buy again of Course! Thanks a Bunch. Roger & Cheryl Rowe More