Nissan of Cool Springs

Highly recommend Lamin (LJ) to do your business with, he'll go above and beyond for you and is the nicest most likeable person I've ever met in my life, definitely five stars for him!! he'll go above and beyond for you and is the nicest most likeable person I've ever met in my life, definitely five stars for him!! More

Easy to deal with and reasonable prices. Bayo took the time to explain serveral features on the SUV and I thought that was great. Donald Bell was also a Western Ky University Alumni and I enjoyed talk time to explain serveral features on the SUV and I thought that was great. Donald Bell was also a Western Ky University Alumni and I enjoyed talking with him about our time there. More

Ed was amazing! He took everything that I wanted in a vehicle into account while I was searching for a new car and found it for me. I highly recommend Ed and would definitely purchase my next vehicle fro vehicle into account while I was searching for a new car and found it for me. I highly recommend Ed and would definitely purchase my next vehicle from him. More

Bishoy was awesome to work with. He was knowledgeable and not pushy at all. He was able to get me exactly what I was looking for! not pushy at all. He was able to get me exactly what I was looking for! More

This is the second new vehicle that I have purchased from Nissan of Cool Springs, and I frequently have vehicles serviced there. This time I came seeking a very specific vehicle (exact color, certain options Nissan of Cool Springs, and I frequently have vehicles serviced there. This time I came seeking a very specific vehicle (exact color, certain options, etc.). They found one several states away and brought it to me in just a few days. Darius did a great job getting me efficiently through all the paperwork, showing me features of the car, and making it a pleasant experience. Thanks a ton! More

The service on my car itself was fine. What concerns me more is the lack of communication. I was told before I got there that the shuttle was running today but had a maximum of a 6 mile radius from the dea more is the lack of communication. I was told before I got there that the shuttle was running today but had a maximum of a 6 mile radius from the dealership. Which the radius is fine. After I drop my car off, the shuttle then takes us 0.4 miles down the road to eat at first watch. Once we were just about done eating, I called the dealership to request to be picked back up. The service advisor I spoke to told me that the shuttle wasn't running today. So now I'm confused and a little angry. She proceeded to tell me that the person in charge of the shuttle wasn't at his desk and that she would have him call me. 15 minutes go by and I have heard no response. So instead of wondering if I've been left stranded on a really hot and humid day, I called an Uber. By the time I got back to the dealership and had sat down for 5 mins, I receive a phone call telling me that the service shuttle was looking for me at the restaurant. After my first initial phone call, I waited 15 mins for a returned phone call, then another 15 minutes for my Uber, then another 2-3 minutes riding in the Uber to the dealership, and then sat in the waiting room for 5 minutes. So you're telling me, if I had not requested an Uber, I would have been stranded in the middle of busy cool springs for 45 minutes before anyone came to pick me up? I will not be returning to this dealership. If I need something, I will gladly drive an extra 15 minutes to Gallatin to Newton. More

This place was one of the best experiences I’ve ever had . The sales person I was working with John Chorba and man he impressed me very knowledgeable very prompt every time I had a question and above all an . The sales person I was working with John Chorba and man he impressed me very knowledgeable very prompt every time I had a question and above all answered me honestly and with the up most respect . Went well out of his way to make sure I was satisfied and comfortable with the deal we where working on through the whole proses. Him and the general manager Eric Roundy gave me the best and fairest deal I could ever ask for . Eric was also was very professional and kind person , this place is honest as honest gets believe me . Disabled now but have been in the automotive field And business for over 40 years and I have come close to finding some honest ones every now and then . But nothing comes close as to the integrity and honesty and fairness of these two people I did a deal with at Nissan of cool springs .i recommend Next time you want the best most honest deal on your next new or used car go see John Chorba and Eric Roundy you won’t be sorry. More

Awesome team in the service center headed by Mark Hepler. Super Professional polite and friendly staff. Clean customer service area free WiFi and coffee. Very pleasant experience! Super Professional polite and friendly staff. Clean customer service area free WiFi and coffee. Very pleasant experience! More