Nissan of Cool Springs

I wanted a specific car that wasn't on the lot, and Steve went out of his way to find that car and get it to the Cool Springs dealership. The facility was absolutely beautiful and clean, and our saleslady Sa went out of his way to find that car and get it to the Cool Springs dealership. The facility was absolutely beautiful and clean, and our saleslady Sami was very knowledgeable, friendly, and eager to make us happy. We got a great deal on the car and a fair trade-in on my old car. I am LOVING that new red Nissan Z, and I will recommend this dealership to all of my friends. More

Mgr Steve was great sales lady was awesome we really liked her she was all working putting on temporary plate getting paperwork ready asking if we had any questions. She then went through program ing t liked her she was all working putting on temporary plate getting paperwork ready asking if we had any questions. She then went through program ing things on car with my wife so she was comfortable with everything before we left. She called a few days later to make sure we were ok we Told her it was great. Its getting comments every were my wife goes Thankyou and thank Steve. More

Brandon Judge communicate with a smile he explained what they have to do to find the problem with his mechanics they have to do to find the problem with his mechanics More

I visited Nissan Cool Springs for the very first time, and the experience completely reset my expectations for dealership service. Coming from a 20+ year background in hospitality, I take customer servic and the experience completely reset my expectations for dealership service. Coming from a 20+ year background in hospitality, I take customer service very seriously, and the level of care I received here deserves an A+++ report card. From the moment I arrived, my service advisor, Mack Williams, was welcoming, attentive, and greeted me with a genuine smile. He noticed the Pittsburgh Steelers lanyard in my car, which naturally opened the door to some great football conversation. Those small, personal touches matter so much, and Mack mastered them effortlessly. Beyond the warm welcome, the actual service and communication were exceptional (see below📝): ✅Attentive Follow-Up: When my phone mistakenly routed his text updates to spam, Mack didn't just let it go—he came looking for me in the customer waiting area to make sure I was completely in the loop. ✅Customer Care: He personally walked me to the waiting area, checked if I needed anything, and ensured I was comfortable. ✅Education Without Pressure: Instead of pressuring me into services I couldn't afford, Mack took the time to thoroughly educate me on my car's condition, clearly breaking down what was critical and what could wait. That honesty and respect are rare and deeply appreciated. ✅No-Pressure Environment: Having had stressful experiences at other dealerships in the past, the complete lack of high-pressure sales tactics here was a breath of fresh air. The entire team at Nissan Cool Springs was extremely nice and helpful, but Mack’s professionalism and hospitality left an incredible impression. Because of this visit, I truly hope Mack stays around for a long time, and I plan on bringing my business here exclusively. If you want phenomenal communication, honesty, and top-tier customer service, go see Mack Williams at Nissan Cool Springs! 💜 More

Tom our sales rep was wonderful to work with. He was knowledgeable and honest. You have a good man there. He was knowledgeable and honest. You have a good man there. More

Cool Springs of Nissan performed my oil change and tire rotation in a very timely manner. Staff is friendly and courteous. rotation in a very timely manner. Staff is friendly and courteous. More

Fast Service Excellent attention by the supervisor Nice waiting room with coffee and wster Overall good ! Nice waiting room with coffee and wster Overall good ! More

Great customer service, negotiation was easy and quick. Definitely would buy another vehicle from Darren! Definitely would buy another vehicle from Darren! More

Great guys everytime I go in! Preston in the service department is always nice and professional. Cameron in sales is just as good! I always feel as though I’m taken care of amid t Preston in the service department is always nice and professional. Cameron in sales is just as good! I always feel as though I’m taken care of amid they are there! Such great guys! More

The service technicians are the absolute best at keeping you informed about your car. At my last service, Mack Williams made the wait so nice. His professionalism coupled with a good sense of humor made the you informed about your car. At my last service, Mack Williams made the wait so nice. His professionalism coupled with a good sense of humor made the experience pleasant. More