Nissan of Cool Springs

I can't say enough nice things about working with Nancy. From the moment I walked into the dealership, she treated me with professionalism and respect...and she was so friendly. She took the time to carefu From the moment I walked into the dealership, she treated me with professionalism and respect...and she was so friendly. She took the time to carefully show me all of the features related to the Armada, and was very patient with me during the test drive. Unlike many sales professionals, she didn't push me into the next step of the buying process. That probably made me even more comfortable to move forward. Because the car was priced fairly, the negotiating segment was brief, which I greatly appreciated. Next I was sent to Daniel's office to complete the financing portion of the buying process. He couldn't have made it easier on me. Daniel took the time to clearly explain everything that I needed to sign. He laid out the options for warranty, etc, and was not pushy when I declined. (My husband clearly instructed me not to get any add-ons, but Daniel's explanation of them was great and I would have bought them otherwise!) He sent me on my way with an understanding of what I needed to return to him. Very professional and friendly! Finally, Nancy helped me get my old car cleaned out, and gave me one last tutorial on my new car. She went above and beyond to make sure I wouldn't leave with questions. By far the best team I've worked with. Would highly recommend her. Thank you! Beth Miller More

Michael Brown was very professional throughout the entire process and comfortable to work with. He is a good communicator and was very knowledgeable about the vehicle we were interested in. He was very pat process and comfortable to work with. He is a good communicator and was very knowledgeable about the vehicle we were interested in. He was very patient, did not rush or pressure us, and helped us to come to what we felt was a fair deal. We would recommend him highly. More

Jonathan was a terrific sales person--made the experience pleasurable and helpful-he answered all of our questions--explained everything in detail --and did it in a timely and curteous manner--we appreciated pleasurable and helpful-he answered all of our questions--explained everything in detail --and did it in a timely and curteous manner--we appreciated the time he took to work out our deal and would gladly recommmend him to others as well as the other staff who assisted us--Cool Springs Nissan is the BEST!!I have used other salesmen in the past--Jonathan was the best and the brightess --Thanks so much. More

I initially came into the show room with my son to wait for him to get his car worked on incase I had to take him to work if the car wasn't finished. I knew that I wanted to trade my car in but also knew for him to get his car worked on incase I had to take him to work if the car wasn't finished. I knew that I wanted to trade my car in but also knew I was way to upside down to work anything out so i was not in the mindset to buy at that time at all. After talking with Michael and a few of the sales team members I test drove an ultima. The quality of the Ultima and the options that came with it were actually perfect. To my surprise it was much nicer then I thought it would be as I had my heart set on a Maxima when the time came to actually trade in my Mazda. That being said, with alot of patience and excellent customer service from the finance department they were able to make the numbers work for me well enough for me to drive away 6 hours later with a brand new car! How does that happen? Well it did. I would absolutely recommend Nissan of Cool Springs to anyone in the market to purchase a car. Michael was very thorough, patient and friendly throughout the entire process. The finance team and rest of the staff we wonderful as well from beginning to the very end of the process. More

The saleman was very curteous and professional. He was knowledgeable about the vehicle and gave a full walk-thru to my son when the purchase was complete. knowledgeable about the vehicle and gave a full walk-thru to my son when the purchase was complete. More

I actually went by just to see the different options available on the Rogue, but I came home with a new vehicle. I was very impressed with everyone that I dealt with, starting with Steve, the sales man available on the Rogue, but I came home with a new vehicle. I was very impressed with everyone that I dealt with, starting with Steve, the sales manager. He found us a salesperson to answer our questions. Rich Williams was our salesman. He was very patient with me during my many questions about the different options available. Rich made me feel very comfortable and was very personable with us. Next, we met with Danny in the finance department and that was a pleasant experience as well. I work in the customer service industry, and all of these people were very professional. I would recommend this dealership to all my friends. More

From the very start of our purchase until the end everyone especially Jonathan was friendly and professional. Jonathon did a great job and made us feel at ease with such a big decision. We never felt everyone especially Jonathan was friendly and professional. Jonathon did a great job and made us feel at ease with such a big decision. We never felt any pressure at all! We loved our experience and love our new car! Thanks Jonathan. More

Nancy Freeman is truely an asset to the sales team. She is professional, courteous, and friendly. She really went the extra mile including even going to people's homes to do deals. Stu Green jumped thro is professional, courteous, and friendly. She really went the extra mile including even going to people's homes to do deals. Stu Green jumped through hurdles to make this deal happen. They don't make guys like this anymore. A true icon from the north east. He made the car buying experience quick, painless, and yes even entertaining. I hope he stays in Nashville! More

The purchase experience was simple, honest, and hassle free. Mrs. Freeman's demeanor was very personable and customer oriented. She was very patient and answered all questions in detail. It was a great free. Mrs. Freeman's demeanor was very personable and customer oriented. She was very patient and answered all questions in detail. It was a great pleasure to work with her and the entire staff at this dealership. The closing was very professional and very quick. I had shopped online had the type vehicle, equipment and a price quote in hand. When she presented the numbers to the manager he came and greated me and he informed me that if he had that vehicle in stock he would sell it to me for the online price, no hassles, no negotiating. Truly hassle free. Mrs Freeman searched the inventory and found the very car I was looking for with all the equipment. I am a previous Nissan Altima owner and my vehicle was serviced by this dealership, and I am very pleased with the new product. I don't like my new Altima, I love it. The little improvements to the new one are very noticable, nice and greatly appreciated. Again, Mrs Freeman is an asset to the dealership and Nissan Corporation. Her dedication and attention to detail is remarkable. Thanks again, John Akers More

Nancy is great in personality, knowledge and salespersonship. She is great and saved a sale for Nissan and the dealership. Jennifer in Service is a great compliment to Nancy. The are a grea salespersonship. She is great and saved a sale for Nissan and the dealership. Jennifer in Service is a great compliment to Nancy. The are a great team for sales and follow-up to solve any problem. Nissan of Cool Springs has a great team. DO NOT BREA THEM UP! Tom Murin More