Nissan of Cool Springs

The dealership is nice and clean. The buying process takes way too long and is slow and frustrating. Sold me a used car that had an open recall on it that now I have to get taken care of. They should ha takes way too long and is slow and frustrating. Sold me a used car that had an open recall on it that now I have to get taken care of. They should have done this prior to putting the car on their lot. I did look over the car fax but thought the recall was taken care of but after further investigation it was not fixed you guys are the carfax experts and should know how to read them and inform your customers how to fully read and under them as if I had realized that the recall was not done I would not have purchased the car. Disappointing especially from a high end dealership that also sells new cars. More

Would not take my Nissan to any other dealer. Service Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan More

Wow, this dealership is amazing.... Way over the top in customer service and satisfaction... I guess there is a reason you can see Nissan from their dealership..... They treat Veterans great.... They drov customer service and satisfaction... I guess there is a reason you can see Nissan from their dealership..... They treat Veterans great.... They drove way out of the way to deliver my Titan XD SL Truck.... They earned my business... More

Never have I been to a dealership as professional and courteous as Nissan of Cool Springs. Chase was my salesperson and was very knowledgeable, professional, and above all attentive to making sure my ov courteous as Nissan of Cool Springs. Chase was my salesperson and was very knowledgeable, professional, and above all attentive to making sure my overall experience was pleasant. Thank you, Chase! Love my car! More

The people at Cool Springs Nissan were very easy to deal with, personable and kept things moving along so I was in and out within a reasonable amount of time. with, personable and kept things moving along so I was in and out within a reasonable amount of time. More

Chase was Professional and made sure he met all my requirements. A pleasant process in purchasing our vehicle. We will definitely use his services in the future. requirements. A pleasant process in purchasing our vehicle. We will definitely use his services in the future. More

Love Nissan of Cool Springs. I have been dealing with them since my daughter turned 16 and she chose the Murano. I turned in my Volvo XC90 and moved into the Armada. To say I love my new car doesn’t qu them since my daughter turned 16 and she chose the Murano. I turned in my Volvo XC90 and moved into the Armada. To say I love my new car doesn’t quite cover it. My son soon followed suit and purchased the 2021 Maxima. More

This has been the worst dealership in my many years of buying a vehicle. We have been lied to multiple times by the manager and the salesman. They sold us a truck with a check engine light on and said the buying a vehicle. We have been lied to multiple times by the manager and the salesman. They sold us a truck with a check engine light on and said they had the part on order and it was an egr valve. Well, they sent it off to the manufacturer dealer to get repair and gave it to us “fixed”. Come to find out, the oem dealer told Nissan that this may not fix the problem. Well, the problem is back and $3000 worth of work. They said they knew nothing and we bought a used car. Also, they lied and said they would have an alignment done. That was decline on the paperwork as well. We are awaiting a call from the owner. Luckily, we have lots of documentation. Beware: Lairs! The salesman’s name is Josh. Beware More

On Jan The 7th i visit this dealer and had purchase 2020 Nissan Rogue sport S From Mr. Chase Austin, It was very nice warm and friendly I had received the service from him, He is so Professional. also th Nissan Rogue sport S From Mr. Chase Austin, It was very nice warm and friendly I had received the service from him, He is so Professional. also this dealer had a very good envirement and exellent services.I will recomment all my friends to come , to buy and service they cars here from now on. More

From the time we walked into the Dealership until we drove off in our new 2021 Rogue, Chase treated us like family and that was really appreciated. Chase was very knowledgeable and courteous, Job well d drove off in our new 2021 Rogue, Chase treated us like family and that was really appreciated. Chase was very knowledgeable and courteous, Job well done Chase! More