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Nissan of Cool Springs

Franklin, TN

4.8
2,109 Reviews

212 Comtide Court

Franklin, TN

37067

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2,109 Reviews of Nissan of Cool Springs

January 21, 2021

Would not take my Nissan to any other dealer. Service Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hepler, Nathan Hannani
Jan 25, 2021 -

Nissan of Cool Springs responded

Hi Steve, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it. We are always more than happy to assist you if anything else comes up. Take care! Regards, Mark Hepler (615) 790-2500

Jan 25, 2021 -

Steve responded

Thank you.

January 18, 2021

The people at Cool Springs Nissan were very easy to deal with, personable and kept things moving along so I was in and out within a reasonable amount of time. More

by trfitness340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Lewis, Gabriel Garcia, Chase Austin
Jan 19, 2021 -

Nissan of Cool Springs responded

Hi, thank you so much for your positive comments about Nissan of Cool Springs! We hope to be of service to you again in the future. Best Regards, Amber Amarx (615) 861-8514

January 18, 2021

Never have I been to a dealership as professional and courteous as Nissan of Cool Springs. Chase was my salesperson and was very knowledgeable, professional, and above all attentive to making sure my ov More

by Busyme2561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mitchell, Connor Lewis, Brandon Alexander, Chase Austin
Jan 19, 2021 -

Nissan of Cool Springs responded

Hello, we're thrilled to hear about your wonderful experience with us. Here at Nissan of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again! Best Regards, Amber Amarx (615) 861-8514

January 16, 2021

Chase was Professional and made sure he met all my requirements. A pleasant process in purchasing our vehicle. We will definitely use his services in the future. More

by Philip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Austin
Jan 17, 2021 -

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care! Regards, Mark Hepler (615) 790-2500

January 15, 2021

Love Nissan of Cool Springs. I have been dealing with them since my daughter turned 16 and she chose the Murano. I turned in my Volvo XC90 and moved into the Armada. To say I love my new car doesn’t qu More

by marci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Shank, Doug Hammond, Teresa Webb, Darius Fields, Nathan Hannani, Matt Gleason, Brandon Alexander, Bayo Anifowoshe
Jan 17, 2021 -

Nissan of Cool Springs responded

We are glad we could help you and your family with your vehicle purchases! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you all as customers and we look forward to working with each of you again! Safe travels! Best Regards, Amber Amarx (615) 861-8514

January 12, 2021

This has been the worst dealership in my many years of buying a vehicle. We have been lied to multiple times by the manager and the salesman. They sold us a truck with a check engine light on and said the More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh, Eric Roundy
Jan 12, 2021 -

Nissan of Cool Springs responded

Scott, I am sorry that your experience was difficult and has not gone according to plan. I will pass this along to our General Manager so, he may address your issue. Amber Marx Owner Loyalty Manager

Jan 12, 2021 -

Scott responded

Amber, Thank you for your response but being lied to is never “in the plan”. It has happened by multiple people in your dealership and I will make sure that I will shout it out as loud as I can so everyone is warned. Again, lied to by Josh about the alignment getting done. Lied to from the manager about what was wrong with the truck, what got completed on the truck and the truth that the truck wasn’t fixed. Proof from another local dealership that has been a wonderful support for a new Tennessee resident.

January 12, 2021

On Jan The 7th i visit this dealer and had purchase 2020 Nissan Rogue sport S From Mr. Chase Austin, It was very nice warm and friendly I had received the service from him, He is so Professional. also th More

by stevemanichanh6@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gareth Collins, Daniel Hoggatt, John Barbarotto, Jenifer Spaulding, Eric Roundy, Steven Chico, Chase Austin
Jan 13, 2021 -

Nissan of Cool Springs responded

Hi, thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thanks again for the recommendation, and have an amazing day! Best Regards, Amber Amarx (615) 861-8514

January 10, 2021

From the time we walked into the Dealership until we drove off in our new 2021 Rogue, Chase treated us like family and that was really appreciated. Chase was very knowledgeable and courteous, Job well d More

by WENDELL HODGE
Recommend Dealer
Yes
Employees Worked With
Chase Austin
Jan 12, 2021 -

Nissan of Cool Springs responded

Hi Wendell, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514

January 08, 2021

Chase did an excellent job making us feel comfortable and listening to our needs, as well as our budget concerns. He was very courteous and professional. We highly recommend! More

by melissaowilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Austin
Jan 08, 2021 -

Nissan of Cool Springs responded

Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Best Regards, Amber Amarx (615) 861-8514

January 07, 2021

As a first time buyer, Cameron and the team did a wonderful job making me feel comfortable and got me into a great car at a great price! More

by atpachol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Stone
Jan 08, 2021 -

Nissan of Cool Springs responded

Hello, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Best Regards, Amber Amarx (615) 861-8514

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