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Nissan of Cool Springs

Franklin, TN

4.8
2,109 Reviews

212 Comtide Court

Franklin, TN

37067

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2,109 Reviews of Nissan of Cool Springs

January 07, 2021

I appreciated Chase Austin's willingness to work with me during the process of purchasing my vehicle, and also his willingness to work with me post purchase and beyond. More

by wnharless
Recommend Dealer
Yes
Employees Worked With
Chase Austin
Jan 08, 2021 -

Nissan of Cool Springs responded

Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Best Regards, Amber Amarx (615) 861-8514

January 07, 2021

From the very beginning of our inquiry, we were treated courteously, promptly, and with respect throughout the purchase experience of our used vehicle. Chase and Brandon were both excellent to work with th More

by momasarg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Harshberger, Chase Austin, Brandon Alexander
Jan 08, 2021 -

Nissan of Cool Springs responded

Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Best Regards, Amber Amarx (615) 861-8514

January 05, 2021

Extremely helpful! Had an issue with my car that needed to be resolved and he went out of his way to ensure I had everything handled and appointed me to the right places and people to get my situation fixe More

by Christineruiz.4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Ryan
Jan 06, 2021 -

Nissan of Cool Springs responded

Hi! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care! Regards, Mark Hepler (615) 790-2500

January 03, 2021

This was by far the best buying experience we have ever had. Bishoy worked really hard to take care of us. Not only did he deliver on customer service but he got us a payment lower than we expected. No gam More

by Ken L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
Jan 05, 2021 -

Nissan of Cool Springs responded

Ken, We are so happy that you felt that Bishoy truly cared about the level of customer service he provided. He works very hard to achieve just that. Let us know if you need help with anything and thank you for taking the time to leave us a review! Amber Marx Owner Loyalty Manager

January 03, 2021

Bishoy was very professional and attentive to our needs in replacing our vehicle after a recent accident. The process was very smooth all the way through. Also, all of the other employees were polite and More

by Rodney Richardson
Recommend Dealer
Yes
Employees Worked With
Zach in finance, Bishoy Rizk
Jan 06, 2021 -

Nissan of Cool Springs responded

Rodney, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road! Best Regards, Amber Amarx (615) 861-8514

January 01, 2021

I recently bought a Titan Platinum Reserve truck from Laminate Jumu (LJ) at Nissan of Cool Springs and he did an outstanding job of following up for me and managing a lot of the necessary details to make More

by Jon Sisler
Recommend Dealer
Yes
Employees Worked With
Amber Marx, Lamin "L.J." Jumu
Jan 04, 2021 -

Nissan of Cool Springs responded

Congratulations on your new vehicle, Jon! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit! Best Regards, Amber Amarx (615) 861-8514

December 31, 2020

The service department at Nissan at Cool Springs is the best ever. My service advisor, John Richardson, was very helpful, courteous, and very efficient. The service was incredible. More

by Daphne.davidson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
Jan 04, 2021 -

Nissan of Cool Springs responded

Here at Nissan of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience, Daphne. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! Regards, Mark Hepler (615) 790-2500

December 30, 2020

We had a great experience! I told Chase and the guys at Nissan of Cool Springs what we wanted to see trading in our 2014 Nissan Armada for a 2020 Nissan Armada and they called and delivered what I wanted t More

by KevinDowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Austin
Jan 04, 2021 -

Nissan of Cool Springs responded

Kevin, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Best Regards, Amber Amarx (615) 861-8514

December 29, 2020

Ed Ryan is exceptional! He's so kind, friendly, knowledgeable, & really listened putting our wants/needs first, truly a blessing! Gabriel was so friendly too! More

by Chanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager that we spoke to, to praise those we interacted with, especially all the help & time Ed gave us, was very nice. I do not remember the managers name we spoke with to compliment his staff., Scott Mitchell, Ed Ryan, Gabriel Garcia
Dec 30, 2020 -

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514

December 26, 2020

Ed was very professional and was able to find the right car ,and right price for us. We recommend Nissan of Coolsprings to all our friends and Family. More

by Francisco.sermeno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Ryan
Dec 27, 2020 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. Thanks for the recommendation, and have an amazing day! Best Regards, Amber Amarx (615) 861-8514

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