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Nissan of Cool Springs - Service Center

Franklin, TN

3.7
148 Reviews

148 Reviews of Nissan of Cool Springs - Service Center

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September 19, 2018

Sales & Service I LOVE this dealership. Nissan Cool Springs is personal, direct, the only place I bring my Nissan for service. This time, I also found a car. Mr. Dona More

by HappyNissanOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli ?, Donald Bell
Sep 20, 2018 -

Nissan of Cool Springs responded

Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2018

Great work Excellent Service. Car was ready in half hour with car wash. Richard was very responsive. He even called me to give the updates and when car was ready More

by laks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Sep 04, 2018 -

Nissan of Cool Springs responded

We are glad to hear everything was done in a timely manner and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2018

Awesome Dealership I drive from Gallatin Tn to Cool Springs Nissan because of the professional service I get Everytime!! Mark and his staff are Awesome at this location More

by Yellowrose9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Elliot , Bayo Anifowoshe
Sep 04, 2018 -

Nissan of Cool Springs responded

Thanks for choosing Nissan of Cool Springs for all of your service needs! We are pleased to hear our staff always takes great care of you. We look forward to your next visit! Take care!

August 07, 2018

SUV repair Brian Austin did an outstanding job taking care of our Pathfinder which had a Transmission problem. He found that there was a call back on it. He foll More

by J man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Austin - Service Advisor
Aug 10, 2018 -

Nissan of Cool Springs responded

Thank you for taking the time to let us know how Brian did. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

July 10, 2018

Express Oil Change Richard Cole has waited on me many times. He is very customer oriented. He takes the time to explain any issues that need addressing with the inspec More

by carguybonnie917
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Jul 13, 2018 -

Nissan of Cool Springs responded

It really means a lot to us that you took the time to write such a positive review about Nissan of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

June 11, 2018

Richard C of Nissan of Cool Springs went far beyond expected customer service, including moving my oil change up in line to accommodate my physical discomfort More

by lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Cole
Jun 20, 2018 -

Nissan of Cool Springs responded

Lee, we are glad Richard was able to go the extra mile and really help you out! Please don't hesitate to reach out to us if there's anything more we can do!

June 06, 2018

exceptional service department Very refreshing to find so many friendly and helpful people at this dealership. Mark Hepler, Jenifer Spaulding, Bob Shank, Austin Evans, and Court More

by kelliadamovic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Jassby, Bob Shank, Austin Evans, Jenifer Spaulding
Jun 13, 2018 -

Nissan of Cool Springs responded

We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 18, 2018

Oil change in a hurry I went in to get an oil change on possibly one of the busiest mornings of the year. I drove 40 miles to get there and only had 2 hours before my next More

by KatiesMom3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Harvey.
May 23, 2018 -

Nissan of Cool Springs responded

We're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! We hope you have a great day!

May 10, 2018

Happy as always! Love being able to stop by when I get time to have my car serviced with an all change tire rotation and always that wonderful free car wash that I More

by Wendysmiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Cole
May 13, 2018 -

Nissan of Cool Springs responded

Thank you so much for choosing us for all of your service needs, Wendy! We look forward to your next visit! Take care!

April 11, 2018

couldnt have been better I didnt go into the dealership that day to buy a car, but once I found out all that was wrong with mine I knew I had no choice. Once I wrapped my head More

by Tanika H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Hammond , Andre Knowles
Apr 12, 2018 -

Nissan of Cool Springs responded

Thanks for the review, Tanika! Congratulations on your new wheels. We are here to help. We will make sure to pass along the positive feedback to Andre and to our management team. Enjoy your new truck!

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