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Nissan of Downtown L.A.
Los Angeles, CA
876 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 876 reviews
July 10, 2020
don spend your time and your money with them . I don't recommend this dealer at all . I purchased a truck TItan on JUN 25 2020 . the floor mat is missing ( they charged me $200 on MSRP for that). I don't recommend this dealer at all . I purchased a truck TItan on JUN 25 2020 . the floor mat is missing ( they charged me $200 on MSRP for that). The Antenna is missing . The second key of the truck is missing!!! . At the time that they tried to sell this truck to me they promised me that would give all of them to me in the next two days BUT right now in JUly 07 still they didn't and the sales manager didn't answer my text and calls !!! More
by amir61_tahmasbi
Employees Worked With
Ali (sales manager)
Helpful July 10, 2020
Lease It was a good experience - I got the car I wanted in the price range I was budgeting for. They had the color and style of car I wanted and it was a se It was a good experience - I got the car I wanted in the price range I was budgeting for. They had the color and style of car I wanted and it was a seamless interaction. More
by CNEHME1
Verified CustomerEmployees Worked With
Edi Gaser
July 09, 2020
EXCELENTE SERVICIO BUEN TIEMPO DE ESPERA , BUEN PLAN DE PAGOS , EXCELENTE ATENCION.JANET MUY AMABLE Y SABE MUY BIEN SU TRABAJO.ME ATENDIERON SIN CITA, ESTAMOS MUY SATISF BUEN TIEMPO DE ESPERA , BUEN PLAN DE PAGOS , EXCELENTE ATENCION.JANET MUY AMABLE Y SABE MUY BIEN SU TRABAJO.ME ATENDIERON SIN CITA, ESTAMOS MUY SATISFECHOS CON TODO Y EL LOCAL LIMPIO. More
by A.PLATERO
Employees Worked With
YANET
July 07, 2020
Worst Dealership experience that hurt my credit score This has to be the worst Nissan dealership of all of California. I went to this dealership just to figure out my options to return my lease which was This has to be the worst Nissan dealership of all of California. I went to this dealership just to figure out my options to return my lease which was coming to an end in a few months. I wanted to finance my car so I wouldn't have to return the lease to not pay the extra milage I went over that I was told when I first leased my car back in 2017. I had a spokesperson name Juan Andrade who barely spoke any English. At the time there was no other spokesperson so Juan helped me with his Bosses help the named Edi Gaser. Edi told me that it would be better to turn in my car lease that same day early and get another car with so I wouldn't have to pay for the extra milage and get a lower car note a month. Edi finished me off and got me into a Volkswagen Jetta after turning in my Nissan Altima. Worst mistake I made in my entire life. I realize that I seen an additional $12,000 on my credit report a few months later on top of my new financed loan. I went to the dealership to discuss getting that additional $12,000 off my credit and they explained to me that it was due to the milage from the lease I return. I wanted to talk to Edi that day and waited 1 hour and 30 minutes. But it turned out he explained to two sales people the story and told them what to tell me. I was highly upset because since he sold me the car I wanted to hear it from him which was highly unprofessional on his part. I called Nissan to discuss and all I got was them giving me attitude over the phone and told me I would have to go to the dealership to discuss the matter and get it resolve. Went to the dealership a second time and they still gave me the run around on how I still have to pay that $12,000 in mileage. It's been almost 12 months and I still haven't had this issue resolved with Nissan and it's affecting my credit score. I wouldn't have turn in my lease early to have to pay $12,000 on mileage. I would have kept my car and financed it after my lease was up as Nissan wasn't getting the car back to put it up back for sale. More
by Jarmfield
Employees Worked With
Juan Andrade, Edi Gaser
July 07, 2020
Outstanding Service I was assisted by Service Advisor David Mares, who provided excellent service. He advised me of the potential issue my vehicle was experiencing. He p I was assisted by Service Advisor David Mares, who provided excellent service. He advised me of the potential issue my vehicle was experiencing. He provided me with a clear explanation as well as an estimated time it would take to service my car. He was extremely courteous and considerate, and I appreciated this very much. More
by MIMATUS
Employees Worked With
Service Advisor David Mares
July 05, 2020
Excellent service. Friendly. No problems, answered all my questions. Took his with me, I highly recommend Ace and Nissan of downtown. No problems at all. service. Friendly. No problems, answered all my questions. Took his with me, I highly recommend Ace and Nissan of downtown. No problems at all. More
by CBASS6251
Employees Worked With
Ace Games
July 05, 2020
2019 Nissan Frontier When i first spoke wit Norma Alvarez, she made a good impression. She promised me she could beat a competitor’s quote and asked me to give her a chanc When i first spoke wit Norma Alvarez, she made a good impression. She promised me she could beat a competitor’s quote and asked me to give her a chance to prove it. I sent her a copy of the competing ad, and i never hear back from her. I even sent her a couple of emails which she ignored. I would never do business with her, nor any dealership who employs her. This type of experience is what gives sales people the bad reputation they have. Lucky for me, i found a professional staff and a great deal over at Nissan of Costa Mesa. More
by Rucruz
Employees Worked With
Norma Alvarez, Edi, Norma Alvarez
July 04, 2020
Mr games was very supportive and helpful with assuring me in his good service since I have been a Nissan car owner I would definitely be returning in his good service since I have been a Nissan car owner I would definitely be returning More
by TRESSYKENNEDY
Employees Worked With
Ace Games
July 03, 2020
Excellent customer service!!! Definitely recommend to everyone. Experience was great. He made sure my experience there was a good one. Cant wait to buy my next car there everyone. Experience was great. He made sure my experience there was a good one. Cant wait to buy my next car there More
by PRETTYBROWNEYES4U
Employees Worked With
Edi Gaser
June 30, 2020
My service advisor Ace Games was phenomenal. He was calm during a very hectic morning and still took the time to explain exactly what would be done to my car to assure me that I was doing the best for my ca during a very hectic morning and still took the time to explain exactly what would be done to my car to assure me that I was doing the best for my car and I was not getting any kind of unnecessary service. I will absolutely return to Ace to have my car serviced. More
by MichaelOhora
Employees Worked With
Ace Games
