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Nissan of Downtown L.A.

Los Angeles, CA

4.8
876 Reviews

635 W. Washington Blvd, Figueroa

Los Angeles, CA

90015

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Showing 876 reviews

March 12, 2021

Ace was very kind and helpful! Even though he was a little busy and seemed to be the only service worker on duty he gave me excellent customer service. More

by SERENA.COOPER2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 15, 2021 -

Nissan of Downtown L.A. responded

Hi Serena, we are so proud of Ace and his efforts to make sure you left a satisfied customer! Thank you so much for choosing us and we can't wait to see you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 12, 2021

They aways take good care of me and my Altima here. This last visit, they even got me financing for my auto service, which was a year behind schedule and which I would not have otherwise been able to afford More

by TENAYADEW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Mar 15, 2021 -

Nissan of Downtown L.A. responded

It truly makes us happy to know that you always have such a positive experience whenever you come in! Your business and time are much appreciated! We look forward to working with you again! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 11, 2021

la senorita Helen tiene una atencion de excelencia.con la senorita Helen tiene una atencion de excelencia. con gusto regreso y quiero que ella me atienda siempre. todo a tiempo y calidad de servicio. g More

by PRIMAVERADAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Mar 12, 2021 -

Nissan of Downtown L.A. responded

Gracias por esta revisión de 5 estrellas! Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 10, 2021

My service advisor Samuel Lemus was very attentive and helpful. However, I never experienced this before, I am not sure if this is due to the new location. But, when I made my payment of $2,100 I was advi More

by J. Mo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Samuel Lemus
Mar 11, 2021 -

Nissan of Downtown L.A. responded

We appreciate your patience and you bringing this to our attention. You should have been accommodated in a much more timely manner and we'll be sure to address this with our service team. Thank you for your feedback and we look forward to providing you with the 5-star service that you deserve at your next visit. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 08, 2021

I really love the way Ace and the crew take care of my car..He always manage to get me in and out as soon as possible..I love the new location and also i love the waiting room..Thanks for all that you do. More

by PATRICEISAAC69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 09, 2021 -

Nissan of Downtown L.A. responded

Patrice, We're so happy to see you love our service and our new facility. Thank you for being a valued customer and we can't wait to continue to work together for years to come. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 08, 2021

Best dealer in town. Ace is an amazing guy, Always making sure customers are taken care of properly. HAppy customer for years. Quick & efficient so far. More

by ZHANNAN92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Arriaza, Ace Games
Mar 09, 2021 -

Nissan of Downtown L.A. responded

Thanks so much for your loyalty to us here. We're lucky to have you as a member of our Nissan of DTLA Family and we appreciate this 5-star review. Can't wait to serve you again soon. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 08, 2021

Me gusto como me atendió y lograron a ser todo por darme un carro y se los agradecí mucho y me atendieron muy rápido gracias por todo Nissan y sus trabajadores More

by MICHAEL.SARABIA11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel López
Mar 09, 2021 -

Nissan of Downtown L.A. responded

Michael, Gracias por esta revisión de 5 estrellas! Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 04, 2021

Quick, professional and customer friendly service! Samuel Lemus was an AMAZING service provider and was very through in answering any questions I had! Great experience! More

by Chad M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Lemus
Mar 05, 2021 -

Nissan of Downtown L.A. responded

Hi Chad, we are thrilled to see that Samuel worked hard to get you in and out as soon as possible! Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

March 01, 2021

Everyone at Nissan of downtown LA is friendly and professional. I feel like I am taken care of while there and that people really do care. More

by CMAIKISH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Mar 02, 2021 -

Nissan of Downtown L.A. responded

Thank you so much for your positive feedback! You're family now, so please feel free to let us know if you ever need anything. See you next time! Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

February 26, 2021

I got service that I didn’t need it so I spent about I got service that I didn’t need it so I spent about $500 on service I suppose to spend a maximum of $100. Poor service More

by EUGENIO_DELEON
Customer Service
Recommend Dealer
No
Employees Worked With
Ace Games
Feb 26, 2021 -

Nissan of Downtown L.A. responded

Eugenio, It's never our intention to mislead our customers, which is why I'd like to learn more about your recent service visit and the services that were completed on your vehicle. Please contact me when you have a moment. I hope to hear from you. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com

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