Nissan of Elk Grove

Great customer service We have had great customer service in the past. They are friendly and willing to listen to us and meet our needs. I am willing to recommend them to fr We have had great customer service in the past. They are friendly and willing to listen to us and meet our needs. I am willing to recommend them to friends and family. More

Fantastic service! In my 50 years this is the first time I have been back to the same dealer twice. Maria helped us both times and we were treated well.?We tell everyone In my 50 years this is the first time I have been back to the same dealer twice. Maria helped us both times and we were treated well.?We tell everyone we can. The Nissan Cars are the best. More

Quick and Great Trade-In I traded in my 2015 Subaru I purchased across the street and was honestly super convenient. The WHOLE process was so smooth and quick in comparison to I traded in my 2015 Subaru I purchased across the street and was honestly super convenient. The WHOLE process was so smooth and quick in comparison to Subaru. Mitchelle was easy to talk to, told him the issue, suggested a few options to trade and test drove. He never traded speed and convenience for great customer service. He showed great and equal of both. We did everything through email so I was basically in and out. Overall it probably didn't take me more than 45 minutes all together to be in my new car. Definitely was a great car buying experience since I was skeptical about car sales people. Nissan and Mitchelle definitely deserves to be rank #1 in car satisfaction and customer service. More

Excellent job! My husband and I were looking for pick up truck, one thing came out our mind, Nissan of Elk Grove. Yes, we checked online and talked to Maria Angulo. My husband and I were looking for pick up truck, one thing came out our mind, Nissan of Elk Grove. Yes, we checked online and talked to Maria Angulo. She is so kind, friendly and approachable. She respond on my text messages so quick and she explained to us so well. The Finance Manager and the General Manager were there to helped us on the price that we want, Overall, We highly recommend Nissan or Elk Grove. As well as Maria Angulo, she did a very Awesome job! Thank you guys!!!! Excellent customer service!!! More

Awesomeness Very easy to work with. Very friendly , polite and honest! Very pleasant . It was a pleasure! It was awesomeness. My parents came from Sunnyvale! And Very easy to work with. Very friendly , polite and honest! Very pleasant . It was a pleasure! It was awesomeness. My parents came from Sunnyvale! And glad we did! Lee is great! Great! Great! More

Very smooth process Lee Lee did a great job and got us into a vehicle within our budget. Really enjoyed the process and friendliness. We will be back! Lee Lee did a great job and got us into a vehicle within our budget. Really enjoyed the process and friendliness. We will be back! More

Accused of Lying Brought 2013 Nissan 370z Nismo (Platinum Package purchased when car was purchased brand new) in today to have it inspected for steering wheel judder. Brought 2013 Nissan 370z Nismo (Platinum Package purchased when car was purchased brand new) in today to have it inspected for steering wheel judder. All I got in return was being accused of tracking/racing my car multiple times despite informing the consultant that is not the case. Tried to explain driving habits but the consultant was not listening to it and suggested I purchase new aftermarket cross-drilled rotors. Again, I informed him I was not racing the car and tried to inform him that I do not have this issue on a 2004 350z or 2005 Frontier which are driven more often than the Nismo. Checked out with cashier and went to leave. However, thought twice about it and confronted the consultant. I again tried to explain that I was not lying to him but the guy kept insisting that I was. Not cool especially when all I wanted was an accurate diagnosis but got the quick one based on the type of car (my car got stereotyped) and was told to by aftermarket rotors. I do not write reviews but I am happy to write this one. So hopefully, someone else will not be accused of something they did not do. Now if I had a Maxima, Altima, Juke, etc....anything but a 370z or GTR, I would not have been accused. Note: this is is the second time I brought my Nismo in for rotor issues. The first time it was noted on the invoice the caliper was sticking. I informed the consultant of this but he informed me that he does not know why the technician put that on the invoice on first visit but it was not an issue. All together, some people at this place pretty much sucks. And I do not know why I keep going back. Maybe it is because they are close to where I live or maybe it is because some people just have bad days at work and I have overlooked it. In any case, I would rather drive to another dealership to have my Nismo or any of my Nissan's worked on. 1st issue: Consultant asked if I wanted my car washed. I said yes and the next thing I know a Nissan employee is driving my car down the road in between the interstate and dealership at excess speeds. 2nd issue: Took 2005 Frontier in for a code check; Gave consultant code verbally and was informed in 3 to 5 seconds that I needed to replace my catalytic converters. I took the truck hoke and tested the sensors. Replaced sensors, no issues. 3rd issue: Consultant accused my of tracking/racing my car Anyway, long winded review. Hopefully it helps the next person. PS.. any bad ratings are reserved for the consultant. Regards More

Excellent Service Jose I went to Nissan of Elk Grove with the NEED to purchase a car ASAP! I knew what I was looking for and was able to to get a great deal. Thank You Jose I went to Nissan of Elk Grove with the NEED to purchase a car ASAP! I knew what I was looking for and was able to to get a great deal. Thank You Jose for helping us purchase our 2nd Nissan vehicle! Thank you for Excellent Customer Service!!! More

AWESOME Finance MGT I have had the pleasure of dealing with Joe for several purchases. He has made my purchasing so simple and a pleasure to do. He is always upfront and I have had the pleasure of dealing with Joe for several purchases. He has made my purchasing so simple and a pleasure to do. He is always upfront and honest about all options on the table. Hands down one of the best in the industry. Warren, VU and Sang were ALL great to deal with too... More

My New Leaf I found a great car while shopping online. When I started to work with Maria she made everything so simple the experience was pleasant and she did eve I found a great car while shopping online. When I started to work with Maria she made everything so simple the experience was pleasant and she did everything she could to make it work. And, it did! I'm so happy with my new car and I appreciate all the help! More