Nissan of Elk Grove

Visiting Nissan it was a great experience. It was very welcoming, Angelo was a great sales rep. he left me very happy and did his very best to help me get the car that I wanted. I will refer my friends an welcoming, Angelo was a great sales rep. he left me very happy and did his very best to help me get the car that I wanted. I will refer my friends and family to Angelo. I believe that they will be in good hands with him. He made my year. More

I have purchased 3 different vehicles from Elk Grove Nissan and the experiences were great! The saleperson that assisted me was fantastic. Her name is Heidi Sawyer. She took the time to find exactly Nissan and the experiences were great! The saleperson that assisted me was fantastic. Her name is Heidi Sawyer. She took the time to find exactly what I wanted. I would recommend her to everyone. Sales Manager Joseph Vo was great also, he was straight, upfront and very personable. There was only one bad thing that happened but it was taken care of by the General Sales Manager Warren Santos. I was treated with great disrepect by Tommy Davis in finance. He stated he did not want to be there, he had better things to do. In the middle of the deal as I arrived to signed my loan papers he stopped me in the parking lot and said I needed to wait in the lobby while he went to pick his kids up. He showed up 20 minutes later with his kids leaving them in the waiting area. He rushed me through all the paperwork to whole time. When I did ask questions he would just say it is just the standard contract and the deal was already made. I stopped the process and was about to leave, however after speaking to Heidi Sawyer and Joseph Vo things settled down a little. I finished the deal. I had a feeling that he may have missed having me sign some documents. Before leaving I asked Joseph Vo to have someone look at the docs and he asked me if I would like to speak to a Manager because of how I was treated. I told him yes but it would have to be the next day or so. I received a call the next day informing me that I was right. There were a few things that Tommy Davis had skipped altogether. When I went back I was greeted my Heidi and Joseph. Joseph asked me if I still would like to speak to a Manager. The General Sales Manager Warren Santos came to see me. He and I spoke for sometime. He was genuinely concerned and said the matter with Tommy Davis in finance would be dealt with. He then introduced me to Finance Manager David Hildago. David was great also. He took the time to explain certain concerns and questions that I had. I informed Heidi Sawyer, Joseph Vo, Warren Santos and David Hildago, that based on their great customer service and professionalism, I will forever be a customer and keep sending my friends, relatives and co-workers to visit them at Elk Grove Nissan. I know from experience to not let one bad apple ruin the great one that makeup the whole pie. When I brought my Rogue back to be detailed the job was fantastic. A More

Ez was the best! He was courteous, thorough and professional. It's the easiest car buying experience we've had! Thanks to Ez, Warren & David. - Victor & May professional. It's the easiest car buying experience we've had! Thanks to Ez, Warren & David. - Victor & May More

Maria was great! There had been miscommunication regarding the pricing on a car and Maria fixed the problem right away! She was really positive and honest! As a young female buying her first new car regarding the pricing on a car and Maria fixed the problem right away! She was really positive and honest! As a young female buying her first new car, Maria was perfect! More

Very friendly, made us feel welcomed, listened to what we had to say. The test drive really helped make my decision. I will be coming back to this Nissan to get my Mom a car with Ez! Thank you Ez for working had to say. The test drive really helped make my decision. I will be coming back to this Nissan to get my Mom a car with Ez! Thank you Ez for working with us!!! More

From the moment I was greeted, EZ was personable yet professional, informative but not pushy, and wonderful to work with. I visited twice: once for research and the following day to purchase. He gave me professional, informative but not pushy, and wonderful to work with. I visited twice: once for research and the following day to purchase. He gave me accurate information that was confirmed in the brochure/book he gave me during my first visit. When I needed time to further discuss the purchase, he politely let me go without a sales pitch. That was a huge deciding factor for my return to purchase the vehicle. When I returned, he had the vehicle waiting for me. From start to finish, EZ upstanding with his sales approach, which is the reason for my "great" marks above. However, my overall experience was rated "good" because I felt like the paperwork process took too long. I arrived at the dealership at approximately 3:35 pm. EZ greeted me, showed me the car, and took me to his office. I didn't test drive it, just looked at it so we were back in EZ's office about 10-15 minutes after arriving, but I didn't leave the dealership until about 7pm. I sat a long time waiting for the paperwork and then there was a discrepancy with the price of the new vehicle and the payoff of the old vehicle. I began to feel like I had to be overly cautious about everything whereas EZ had made the process easy. Despite the aforementioned, I had a good experience at the dealership, would recommend it to others, and would return to purchase another vehicle when it's time. More

The reason why i rated the experience at a 5, is because Heidi was an excellent sales consultant. She did not try to pressure of with the car, and made sure we were getting something we needed. I really app Heidi was an excellent sales consultant. She did not try to pressure of with the car, and made sure we were getting something we needed. I really appreciate how she was very open about all the aspects of getting the car and the process. She was very helpful and i would recommend her to anyone. More

Jambert was very instrumental in my decision to purchase the vehicle. He was friendly, very cooperative, did not do a hard sale on me which I greatly appreciated. The car basically sold itself, but he hel the vehicle. He was friendly, very cooperative, did not do a hard sale on me which I greatly appreciated. The car basically sold itself, but he helped move me to that decision, and very nicely. Jambert went thru all the details on the car, set up Blue tooth for both my husband and I, explained how to get into GPS program, CD player, door locks, moon roof maneuvers, etc. He did a fabulous job. More

Heidi was very helpful and knowledgeable about all the cars we were interested in. She was very patient while we were deciding on whether or not to switch to a car from a SUV. Ultimately, she found us t cars we were interested in. She was very patient while we were deciding on whether or not to switch to a car from a SUV. Ultimately, she found us the perfect SUV. We would definitely recommend any family member or friend to go to her, should they find themselves in need of a new car. More

This dealership was comforting and Maria provided excellent service. I did not feel pressured to buy anything and she took her time to find me exactly the kind of truck I was looking for. excellent service. I did not feel pressured to buy anything and she took her time to find me exactly the kind of truck I was looking for. More