Nissan of Elk Grove

Service Advisor Mike Burke has always provided superior customer service for all of my car's maintenance needs. He is the reason I made Nissan of Elk Grove my first stop (and thankfully the only one!) when customer service for all of my car's maintenance needs. He is the reason I made Nissan of Elk Grove my first stop (and thankfully the only one!) when I decided to buy a new car. Khanh Ho, Senior Sales Consultant, handled the purchase of my new Nissan and is an excellent sales person with a great sense of humor. He, along with Finance Director Dave Lewis (who is also great to work with and has a wonderful manner), made the process flow smoothly and quickly. This was a very different experience than I have had at other dealerships - extremely pleasant and stress free. On top of that, I got the car I wanted at a price that was much more than competitive with other dealerships. More

Upon entering the service department, I immediately noticed the cleanliness of the operation. I was impressed with the fast and courteous treatment I received. I initially came in for a minor warrant noticed the cleanliness of the operation. I was impressed with the fast and courteous treatment I received. I initially came in for a minor warranty item for replacement, however, I was informed that a recall item was in need of review on my 2006 Titan. I was very appreciative that the service representative identified the recall item, and advised me of such. I received a call later in the afternoon, noting that the warranty work was completed, however, action needed to be taken in regards to the recall item. I was provided a clean rental vehicle for the evening and next day, at no cost to me, due to the extended period of time the repair took to accomplish. When I received my truck, the interior and exterior were cleaned and polished. Nice job!! No "messy leftovers" - very professional. All in all, my experience was great. I highly recommend Nissan of Elk Grove for warranty and recall services. Sincerely, Louis Booros More

After many negitive visits with service dept @ Stockton Nisson I was finally very pleased to receive some warranty work professionally done through your service dept without any hassle. Cruz was exeptional Nisson I was finally very pleased to receive some warranty work professionally done through your service dept without any hassle. Cruz was exeptional in her demeaner Thank You very much! Shannon Culver More

I purchased my 08 Altima in Feb 08. It was my 2nd purchase in 3 years. My husband and I purchased a Titan in 05. I purchased a Murano in 04 at another local dealer and it was a horrible experience; I purchase in 3 years. My husband and I purchased a Titan in 05. I purchased a Murano in 04 at another local dealer and it was a horrible experience; I'd never recommend anyone to that dealership. I happened to bump into a Nissan rep on my way out of that dealership and told him about my experience. He suggested that 'next time' I go to Elk Grove Nissan as they had a good reputation. When it was time to get a new car, I did a lot of research and worked with Rosie in their internet sales department (which is the ONLY way to go, in my humble opinion). She was extremely patient with me as I wavered between two models, colors, accessories until I thought I'd drive her crazy. But she didn't back down and continued to help me until I drove off the lot in a car I LOVE. My next purchase will also be a Nissan, and ONLY from Elk Grove Nissan. Their staff are professional and helpful, and I'm amazed that many of the staff my husband and I worked with in 2005 were still there to help us in 2008! I also take my Altima there to be serviced and they are THEE best. Their operation is smooth and the get you in and out as quickly as possible. And most importantly they are patient with somewhat clueless car owners, like me. More

If I had to give one word to describe my experience at Nissan of Elk Grove, it would have to be "amazing". From the moment I stepped foot they provided all the information I needed. They also gave a bette Nissan of Elk Grove, it would have to be "amazing". From the moment I stepped foot they provided all the information I needed. They also gave a better deal than the other competitors which I couldn't say no. They have great customer service and will help you to the end. Great dealership! More

This is my second visit to Nissan of Elk Grove for service. Tina Long was again my service rep. She got me written up quickly. Service performed was simple, initial Complimentary Oil Change & Vehicl service. Tina Long was again my service rep. She got me written up quickly. Service performed was simple, initial Complimentary Oil Change & Vehicle Inspection. In at 9:05am, out by by 9:45am. By the way, price was right also. More

Khan Ho is the man easy guy to deal with he gave me a great. best guy in the world I buy 4 cars from him so far this is my fifth from him. They are easy to deal with with great financing. Nissan of Elk G great. best guy in the world I buy 4 cars from him so far this is my fifth from him. They are easy to deal with with great financing. Nissan of Elk Grove is the greatest dealership to work with with a great sales and service staff. More

My nissan 2003 350Z apparent electrical / computer veichle problems of late have been unidentifiable to us and has had to be brought in twice in the past few months for service repairs ... dealing wit veichle problems of late have been unidentifiable to us and has had to be brought in twice in the past few months for service repairs ... dealing with the owners assumed issues and all the real facts involved is not always an easy thing to resolve ... My experience has promted me to write to Elk Grove Nissan and rate them with 5's accross the rating chart provided and in addition recognize one of it's stellar employees who is primarily responsible for winning my wife and I over as lifetime customers ... Kudos to John Brooks in the Service Dept. who handled our every need and concern with professionalism ,kindness and customer service above and beyond what we have ever experienced at Toyota and other dealerships ... he made us aware of all options and kept us in the loop every step of the way ... from Towing our car in - rental options - home/ work dealer drop off transportation , warranty and most importantly costs and dealer discounts and promotions associated with the repairs needed . We both appreciate his style and type of communication skills together with his great personality that we feel represents ELK GROVE NISSAN in such a positive that as a result we plan on buying another veichle from you in the near future ... (09') Also as always having been the case when at your dealership ... thank you to awesome Tina in service and to Billy in parts for helping us with our needs and always making it a great service experience ... Why go anywhere else... Customers 4 Life , Wayne , Tammy and Aaron Novoa More

The staff at the Nissan of Elk Grove were helpful and experienced. They made my new car buying experience as easy as can be. I looked at a few different cars before settling on the customized Murano for experienced. They made my new car buying experience as easy as can be. I looked at a few different cars before settling on the customized Murano for its looks, ride and technology. I would strongly recommend this dealership. More

We have purchased a Titan and Versa from this dealership. This is the second service on my car. The first service was for window tint and when I picked up my car the A/C was on full blast and the radio was o This is the second service on my car. The first service was for window tint and when I picked up my car the A/C was on full blast and the radio was on. When I dropped off my car the A/C and radio were not on. During this visit when I picked up my car, the radio was on, the driver's seat has been moved and in the rear the cargo cover was not attached. I called Cruz to ask her why this would have been taken off. She stated that it was removed due to the part that needed replacing. It would be greatly appreciated to pick up my car(s) in the same way that I dropped them off. More