"Imagine dreading buying a car because most of your past..."
Imagine dreading buying a car because most of your past experiences have been anything but fun. The last car I bought was a Saturn because I hated the haggling part of dealing for a car, and Saturn, at that time, offered no-haggle pricing. Now, with the Saturn brand gone and me needing a new car, I dove back in to car-buying by using the internet as a tool for research, and a way to avoid having to go to dealerships with all the hassle I'd felt in the past. I found several dealerships that I began to shop with and negotiate with online and by phone, but, purely by chance, found myself out in Elk Grove to visit a favorite restaurant near the Elk Grove Auto Mall. Since I had been curious about a Nissan Versa as one of my possible choices, I decided to drop by Nissan of Elk Grove (I'd seen their huge billboard often on Highway 99) and check out the car in person, hoping to avoid being pounced on by sales staff. As it turned out, I was able to comfortably park my car, check out car models, and relax while doing so--sales staff that approached me never pressured me, just answered questions and asked that I let them know if I wanted to take a test drive or had any more questions. I was surprised by the lack of pressure, and spent more time looking around than I had intended to. The next thing that surprised me was the clear--and low--pricing freely and openly displayed in large decal numbers on two of the Versa models I'd been interested in, the hatchback and sedan--I happened to know from internet research that these prices were very good, well below MSRP (they included rebates advertised at the time, too, but were even lower than that), so that impressed me as well. I didn't have time to take a test drive, but I took a business card from Omar Bubakar, and decided to include the dealership in my search despite not having found them on the internet, solely because of the relaxed nature of visiting there. There's a lot more to this story, but what ended up happening is that I bought my car from Khan Ho and Omar, my sales team there, both of whom were fun, easy to talk to, and even enjoyable to negotiate with! When it came down to Nissan of Elk Grove and one other Nissan dealership I was negotiating with on the phone, I ended up deciding to go with Khan and Omar as much for their personalities and attentiveness as for the final price--although they came through with a great deal there, too. After I made the decision to buy, I continued to be amazed by everyone at the dealership for their attention to my specific needs and questions and the checkout process--from my sales team of Omar and Khan, to Dave, the General Mgr, Grant, the Finance Mgr, Chris in Parts, and Glenda, the DMV liaison--everyone was terrific, to the last person. The purchase process was fast and much more hassle-free than I expected, the delivery easy, and the follow-up since has maintained that standard of excellence, too, including calls from Nissan corporate as well. Keep in mind, too, that I was buying one of their least expensive cars, so it amazed me even more to realize I was getting that kind of attention and focus--it made me feel that ALL customers are likely to get the same treatment, and that's impressive. Simply put, I highly recommend Nissan of Elk Grove, and everyone there!
Other Employees Tagged:
, Omar Bubakar (Sales), Khan Ho (Sales), Chris Carlson (Parts), Grant Salge (Finance Mgr), Dave (General Mgr), Glenda (DMV Liaison)