Nissan of Elk Grove - Service Center

They dont' know about their affiliates I know it's weird that a dealership would know everything about their affiliates but at least they should know about the services that their affiliate I know it's weird that a dealership would know everything about their affiliates but at least they should know about the services that their affiliates give. I bought a Nissan Sentra that came with Roadside Assistance. I called the Roadside Assistance number and was given the option of contacting Emergency Roadside or "Reporting a Tire Hazard" which I think driving around with a spare tire counts. So the person I was able to get in contact with told me that I tire replacement was covered and that I could take my car to a certified tire shop and get a new tire at no cost to me, the tire shop would simply call the number I called and voila. Well when I called Nissan, the people, has/had no clue what I was\am talking about. I took my car to Nissan and wanted to take it to Nissan because if I'd had taken my car to a regular old tire shop then they wouldn't be able to match the tread of the remaining three tires. Again, they didn't know what I was talking about. Really sucks. However, Kelly has been helpful calling the Roadside Assistance number and getting me through this, she's been amazing. More

Excellent Customer Service in their Service Department My experience with the service department at Nissan of Elk Grove was excellent. They’re very thorough with their explanations on their work. They full My experience with the service department at Nissan of Elk Grove was excellent. They’re very thorough with their explanations on their work. They fully explain what’s wrong width the vehicle and provides many options on how to fix any issues. They’re waiting area is comfortable and clean and they accommodate their customers with free shuttle rides to wherever they need to go. More

Always an amazing experience. I have been coming to this dealership for over 25 years to get car parts and my cars service. This dealership is the best in “Northern” California and I have been coming to this dealership for over 25 years to get car parts and my cars service. This dealership is the best in “Northern” California and trust me, I have tried them all, Folsom, Roseville, Fairfield, even San Francisco and the Elk Grove dealership is the only one with a family atmosphere where you can actually sit down over a cup of coffee with the service advisor or Technican, but I don’t, but that’s how they make you feel. So for the last 9 years, I have always scheduled my appointments with Kelly Toles, she is amazing when checking me in for appointments, nothing but 5 – stars for her. I recommend you guys promote her elsewhere for a even higher profit margin for this dealership. Also, Jocelyn Ramirez who was just promoted to sales, another hidden gem. I can’t forget about parts, Billy, Jeremy and Chris, but the one that really stands out, “Kelly Toles”, thank you for the amazing experience. And yes, the word is out from me about Elk Grove, Nissan. More

Went in for service,came out with a new car I was getting my Nissan Cube serviced and I started browsing and met Edwin and he was very informative and showed me to the rogues. I fell in love and I was getting my Nissan Cube serviced and I started browsing and met Edwin and he was very informative and showed me to the rogues. I fell in love and the whole process he made me feel at ease and got me in a great new car. Thanks Edwin! Also want to mention Shalvins great customer service in the service department! More

Charge, charge, charge. They made me sign a statement of fact to protect their business from the responsible charges from NMAC and leave customer vulnerable from possible mis They made me sign a statement of fact to protect their business from the responsible charges from NMAC and leave customer vulnerable from possible mishandling of the vehicle by them. The general manager allowed finance managers to sign each other's mileage statement paperwork for customers with a customer complaint. I have to wait 4 to 6 weeks for the final result to come out. Talking about fairness, won't be to the customers. They better hope that I get to charge for nothing, otherwise, I will become a frequent small claim court visitor. More

John Brooks is the best Love having my car serviced with John Brooks at this dealer. My car comes back better than I left it, perfectly repaired and the communication is grea Love having my car serviced with John Brooks at this dealer. My car comes back better than I left it, perfectly repaired and the communication is great. I never feel taken advantage of and I can trust that my car is safe and road worthy after each service. I can not recommend this dealer and specifically this advisor enough! More

Great Customer Service!! I went in for an oil change and was greeted by happy, smiling employees. Desiree and Denise made me feel welcomed and kept me informed while I waited I went in for an oil change and was greeted by happy, smiling employees. Desiree and Denise made me feel welcomed and kept me informed while I waited for my car to get serviced. Great customer service! More

Kind and reassuring Had a wonderful experience with the Nissan dealership. I only planned on getting a diagnosis for my vehicle and was pleasantly surprised with the wond Had a wonderful experience with the Nissan dealership. I only planned on getting a diagnosis for my vehicle and was pleasantly surprised with the wonderful and understanding customer service I received. Without a warranty, I would not have been able to afford the repairs but Tommy Davis was really helpful and worked out a plan that I would be able to manage. Knowing that I can take my car back for any future problems and receive such high-quality service is very relieving. Would definitely recommend this dealership to anyone! More

Great customer service Great customer service! Nothing but 5 star service! Steven went above and beyond to help with everything that was being asked for. He was very patient Great customer service! Nothing but 5 star service! Steven went above and beyond to help with everything that was being asked for. He was very patient and descriptive about the whole process. Very kind guy as well the man in financial service! I would recommend to anyone! More

‘’AMAZING EXPERIENCE’’ ‘’EVERYTIME’’ i go to Nissan of Elk Grove to the service department, John Brooks ALWAYS takes care of me no matter the problem, John always finds a wa ‘’EVERYTIME’’ i go to Nissan of Elk Grove to the service department, John Brooks ALWAYS takes care of me no matter the problem, John always finds a way to fix it John always greats me and always listens to what I need done, and makes it happen. There hasn’t been a time I went to Nissan of Elk Grove and left there unhappy even if John has to go above and beyond to help me John makes it happen I will continue to get all 3 of my Nissan Vehicles there at Nissan of Elk Grove with John Brooks. More