Nissan of Queens

Frustrated, scammed and extremely disappointed Today, Wednesaday, 23rd of August, 2017., felt like I was robbed to the bone from these scammers. Scheduled an appointment to get my Tire pressure mon Today, Wednesaday, 23rd of August, 2017., felt like I was robbed to the bone from these scammers. Scheduled an appointment to get my Tire pressure monitor system warning light, and car noise. In fact, the tire warning light has been on for a while and keeps on staying on.. Requested them to take care of it along with the noise. Later , afternoon, Harry the advisor who was in charge of my issue called and gave me the price and said my car would be done and could pick up at 2pm. At 4.40 pm I was there to get my car, I was first charged. $333.00 before I was able to get my car. When I was finally brought the car and got into it. At my surprise the tire warning light was still on. Brought this to Harry's attention who started telling craps and trying to trick me by his unfounded arguments, flaming that they replaced the rear tire sensor who's been detected by the machine (scanner), and added that one or the rest of the other tires might broke out short after they fixed the one that was detected. Holy crap, how could have not a late technology missed that, and how the heck this could happen just on the pick up time. They went on saying the only thing that that could do if I wanted is to put another sensor and that I have to pay for it without charging me labor. That's ridiculous, they thought I was stupid enough to accept that trick. I swear, that was the worst experience I've had on my service during my whole lif. I would ever recommend this scammer of Nissan of Queens at 8524 rockaway Blvd to even my enemy. Please, stay away from these thrives if you don't want to get robbed like I was. Can anyone tell me who should I write or complain about this?? Please let me know. I'm extremely frustrated.. More

Thank You Sergio Hi, I am writing to reach out and Thank, Nissan Rogue of Queens, especially Sergio in the Service Center. I live in Philly and was driving a 2011 Niss Hi, I am writing to reach out and Thank, Nissan Rogue of Queens, especially Sergio in the Service Center. I live in Philly and was driving a 2011 Nissan Rogue to JFK airport to pick my family, few weeks ago. Unfortunately I had a situation with my car when the shift stick was locked and I was stuck unable to move my car. I spent over an hour talking to my insurance road side assistance and dealing with cops at the airport with no help but only getting worst and adding to my anxiety. At 7PM, my insurance agent told me that my car had to be towed to Nissan Rogue dealer, nearest being in Queens, while its service center was just about to be closed. I just so happen to call Nissan Rogue of Queens while waiting for tow truck to arrive, and was put in touch with Mr. Sergio in the Service Center. Mr. Sergio was extremely patient and nice to relieve my anxiety. He told me that the service center was about to close and I would have to bring the car next day, but he assured me that he could help over the phone. He knew exactly what was wrong with my car and guided me step by step what I had to do. In less than 5 minutes I had my car up and running. He not only saved me money but more than that the time I would have needed to spend on this, 200 miles away from my home, let along the anxiety and mental stress I had to undergo. I cannot thank enough for his kindness and his willingness to help a stranger, when he could have just asked me to bring my car next day. I truly appreciate his gesture and I am hoping this message will reach to his supervisor desk. We need more people like him and once again I thank Mr. Sergio and Nissan Rogue of Queens for taking care of their customers. More

Waste of Time Always 2 hrs for an oil change all the time. Horrible customer service. You make an appointment for 7am and don't leave until 9am just for an oil change. If 2 hrs for an oil change all the time. Horrible customer service. You make an appointment for 7am and don't leave until 9am just for an oil change. If you have to come here plan to take the day off from work. All advisors seem like your bothering them when you have a question. Only time they are happy is when they have to collect money. I love Nissan of Queens dealership but their service department sucks. Can't wait for my lease to be over to never have to come back here again. More

Excellent service Sales associate explained all available options. Insurance, plates and everything was done on premises. Did not expect to drive away in my new car a Sales associate explained all available options. Insurance, plates and everything was done on premises. Did not expect to drive away in my new car a couple hours after deciding on it. Best of all, I had a really great deal. Recommend this dealership to all my friends. More

Best experienced sales person Zully is highly the best experienced sales person I've ever known.. she has made sure that all cars and I repeat all cars that she has sold me was w Zully is highly the best experienced sales person I've ever known.. she has made sure that all cars and I repeat all cars that she has sold me was what I wanted.. she made sure it was what I liked and comfortable with.. she is very courteous and good at listening to her customers and understands what her customers wants, I would definitely give her a 5 STAR ***** Rating More

Pleasant helpful and most of all HONEST dealer!!! If you go with Mike you will get honest opinion and good service! Thank you! I got a great deal and a car that is definitely worth the money! If you go with Mike you will get honest opinion and good service! Thank you! I got a great deal and a car that is definitely worth the money! More

Purchase of Nissan Sentra- Excellent salesmen Dominick was very helpful and got me the exact car I needed. He went out of the way to bring it to my family to show it to us. His communication in pe Dominick was very helpful and got me the exact car I needed. He went out of the way to bring it to my family to show it to us. His communication in person and by text was excellent and informative. I couldn't pick up the car and Mike went out of his way to deliver the car at night. He was very helpful in explaining the documents that had to be signed. Then we went back into the car and he took time to explain the various devices in the car and how they work. I highly recommend this dealership. Especially because of the professionalism and going out of the way attitude of Dominick and Mike. More