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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,109 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,109 reviews

October 19, 2022

No one started working on my vehicle for two day after I drop it off More

by AJEAADP911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kellogg
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Oct 19, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention, I'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give me a call at the number below. I would be happy to call you, as well, if you provide me with your name and number. Our goal is to make sure everyone that visits the dealership has a top notch experience. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

Helpful
October 19, 2022

My service experience was great. Highly recommend Nissan of Richmond for all of your car service needs. Debbie, my service advisor, was wonderful. More

by jasie.logsdon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Debbie. She's a treasure! We work hard to make sure our guests have an exceptional experience and are glad Debbie met your needs in a timely manner. We'll be sure to share your comments with her, and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

Helpful
October 19, 2022

Was the first time visiting. I had service and inspection completed. Although it took 3 hours, I totally understood and the service was completed accurately. More

by johnradwanski62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us this 5-Star review. We're happy you enjoyed working with our Service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Helpful
October 19, 2022

Nissan of Richmond is like family. They have been and always will take great care of me! More

by Jacob Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
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Oct 19, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! You've made our day! Paula Quick Owner Loyalty Manager

Helpful
October 17, 2022

Great service! Service advisor answered all the questions I had for her. Made sure to go over everything when she returned the vehicle to me. More

by robinholland1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Nissan of Richmond responded

It's great to hear that Debbie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Helpful
October 17, 2022

The dealership can be improved in a way that u don't have.wait so long some say u have to make an appointment the next person said u don't that's what I ran into this weekend just let people know wh More

by BARBARAPORTER598
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2022 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience. Please let us know if there's anything else we can help you with! We'll take your comments under advisement. We appreciate your business. Paula Quick Owner Loyalty Manager

Helpful
October 17, 2022

The woman who checked me in was very sweet and knowledgable. She explained to me all services which needed to be performed on my vehicle as well as the costs. She smiled and greeted me quickly d More

by DEBRAALBANESE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Oct 17, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Debra! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Helpful
October 17, 2022

Walked in and Orlando had a good deal for us. Finally walked out with new car unexpectedly. Thanks More

by Srinivas.Talur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Oct 18, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Orlando and the team, and we hope you'll continue to enjoy your new Nissan! Paula Quick Owner Loyalty Manager

Helpful
October 17, 2022

Daryl was very professional and friendly. I felt welcome. Will return for service as needed More

by PAWSBARKLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kavon Smith
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Oct 17, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and the FIVE STAR review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks again! Paula Quick Owner Loyalty Manager

Helpful
October 17, 2022

Prompt inspection and car service, and great customer service! I will continue to use this dealership. More

by CAROLINETAGEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Oct 18, 2022 -

Nissan of Richmond responded

Thank you for your business and this 5-Star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

Helpful
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