Nissan of Richmond

They weren’t the fastest but they definitely got the job done. I definitely recommend making an appointment rather than just pulling up if possible. It could mean the difference between 2 and 4 hours. The l done. I definitely recommend making an appointment rather than just pulling up if possible. It could mean the difference between 2 and 4 hours. The lady in the intake station is really cool and great with people. More

My service experience was excellent. They were very courteous and helpful . I was pleasantly surprised that the new owners have opted not to use the same high pressure tactics that They were very courteous and helpful . I was pleasantly surprised that the new owners have opted not to use the same high pressure tactics that the previous management' s sales dept. used on the customers waiting for service. I have always had a good experience with the service dept. It was the sales dept. that turned it into an unpleasant experience. Having sales people try to pressure people in the waiting room, then having them standing right next to your car after service was completed to try to sell you a car was a form of intimidation and harassment. I applaud the new owners for not making the same mistake. Hats off to you and thank you. More

Tony was great and the same for the manager. Tony sincerely wanted to help us. Two points, (1) we did not see the service department as promised, and (2) the finance/accounting was very old scho Tony sincerely wanted to help us. Two points, (1) we did not see the service department as promised, and (2) the finance/accounting was very old school in terms of printing and paperwork. The dealership was pleasure to work with. Well done and thank you! More

Very nice staff, our oil change took almost 2 hours even though we had an appointment though we had an appointment More

Quick and Excellent service. Staffs were welcoming. Explained all the services done patiently. Vehicle returned before the time promised. Fully Satisfied. Staffs were welcoming. Explained all the services done patiently. Vehicle returned before the time promised. Fully Satisfied. More

Thanks for the service. Everything went smoothly, i had to wait for about 2 hrs. Everything went smoothly, i had to wait for about 2 hrs. More

Appointment for oil change and dropped off early. Friendly and quick and got it completed within the time they stated Friendly and quick and got it completed within the time they stated More

I am still waiting for the service manager to call me back after my last visit. I went in for a 10,000 mile oil change and after 2.5hrs I went to the desk to ask if it was almost done to find it had been back after my last visit. I went in for a 10,000 mile oil change and after 2.5hrs I went to the desk to ask if it was almost done to find it had been inspected (which no one even enquirer about with me or said did I know it needed done??? To find no oil change had happened whatsoever!! After a conversation with the checkout girl I left she assured me the service manager would call. After a week of waiting I called and asked for him to return my call with regard to my now very necessary service. I am contemplating selling and going to another vehicle or finding another dealership. Neither is very appealing currently. More

When doing an inspection do the inspection. It’s not a service call. Plus my car was still under warranty. Why was I charged? It’s not a service call. Plus my car was still under warranty. Why was I charged? More

I have shopped at Nissan of Richmond Va since 2008. I have purchased three vehicles from them and have been very satisfied with each one. I also get excellent service when I visit there shop. I have purchased three vehicles from them and have been very satisfied with each one. I also get excellent service when I visit there shop. More