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Nissan of Richmond

Richmond, VA

4.5
7,109 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,109 reviews

October 09, 2022

Nissan of Richmond you’re always the best. Happy to do business with you guys. More

by fatimohalade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Oct 10, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

October 09, 2022

They were understandably understaffed, but I was told for many weeks my car would be done with repair. Also was sent back and forth between departments on every call. There was no internal communication abou More

by ryanmac16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
This was not any employees fault, but their bosses.
Oct 10, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 09, 2022

Scott was very helpful and provided me with a rent a car fir the week until my car was ready. More

by DOLPHIN2922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2022 -

Nissan of Richmond responded

Thanks for sharing about your experience with Scott here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

October 09, 2022

Took a while but took care of everything and was very kind. Came in for something simple and they did routine check as well as a wash. Very Nice More

by YASMIN.WOODARD494
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Oct 09, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

October 09, 2022

Everyone who helped me during visit was very helpful and friendly. The service on my vehicle was done quickly. More

by JENNAW450
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Michelle Ross, Kavon Smith, Kelley Carlson
Oct 10, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Jenna, and look forward to your next visit. Paula Quick Owner Loyalty Manager

October 09, 2022

Debbie is the best! She made my experience easy and convenient. I will return just because of her excellent customer service. More

by Jk123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words for Debbie, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 08, 2022

Great service as always. Easy going people who are very professional at all times. Debbie is the best! More

by NATASHA.M.JONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 08, 2022

Nissan of Richmond, service team and mechanics are just wonderful. They let you know what needs to be done to your vehicle, they go over what done , the wait is not long, your call gets washed. Greatest ca More

by Phyllisimuse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

October 08, 2022

Great communication, including updates about part arrival. Car was fixed in just a couple of days. More

by Missedmin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Oct 09, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

October 08, 2022

Great friendly service visit. Nissan of Richmond is a one stop shop and I enjoy working with them. More

by CREATIVEEXPRESSION22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Oct 09, 2022 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

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