I've had a few visits to the service dept for my Kicks. Scott is great! He's extremely friendly. He always explains options available for my services required. He does his best to be helpful during the service process, as well as, check in with you while you are waiting with updates and to see if you need anything. I live an hour and 20 mins away. But I travel to this dealership for all my services because of the level of professionalism I receive here.