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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,251 reviews

October 29, 2022

I’ve had exceptional service and everyone was very considerate, attentive, polite and reassured me my Versa would be taken well care of and it was. I was very pleased and will recommend your dealershi More

by BB11274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny , Paula Quick , Donnie Washington, Kavon Smith
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Oct 31, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Nov 02, 2022 -

BB11274 responded

I was delighted to give my response & I was told to come by and I would get a free tank of gas. So I went over today Nov 2, & was told I had not been sent the correct survey. So I wanted my gas driving 12 miles. Thanks

October 28, 2022

It’s always nice to get my service done specially with Debbie she a lovely lady and very helpful I would recommend her to everyone who wants to service their car More

by MANALMMADBOULY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Debbie here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

October 28, 2022

She was amazing! Always makes my experience the best! Debbie always goes above and beyond More

by Cydney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith
Report | Print
Oct 31, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, Cydney, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 27, 2022

The service staff was friendly. I got an inspection and I did not have to wait look. More

by lanetp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Oct 28, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. This is what we strive for! Paula Quick Owner Loyalty Manager

October 27, 2022

Although the service took longer than anticipated, the result was satisfactory and I was pleased with the result. More

by jacobcann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Oct 27, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

October 27, 2022

Amazing customer service! Service advisor Debra is fantastic! Car towed in Friday and ready on Tuesday. More

by MICHELLE.CHANEY.CHANEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Debbie. We work hard to make sure our guests have an exceptional experience and are glad Debbie met your needs in a timely manner. We'll be sure to share your comments with her and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

October 27, 2022

Very accommodating, they will take the time to listen and walk you through this confusing process step by step. More

by ENRIQUEZPAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Quick
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Oct 27, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your 5-Star feedback with us! We work hard to make sure our guests have an exceptional experience. We sincerely appreciate your business! Paula Quick Owner Loyalty Manager

October 26, 2022

Been customer for 6 years i’ve leashed two Nissan rogue‘s and bought one armada in that time frame, if I was to grade this visit, it would be an F. I had to get a wrecker and tow my vehicle from your Nissan More

by Rifflemusic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian
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Oct 26, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. As well, if you provide your contact information I will be in touch with you. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

October 26, 2022

Had an oil change and tire rotation. My service technician was attentive and friendly. Car was done on time. More

by JD23224
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

October 26, 2022

As a customer for 8 years working with Service team and excellent service every time. More

by LJOYNER424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2022 -

Nissan of Richmond responded

Thank you for your business and this 5-Star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

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