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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,126 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,126 reviews

October 01, 2022

I waited at the dealership ~3 1/2 hours for completion of the brake switch factory recall, oil change and tire rotation. I arrived ~15 minutes early for my arranged appointment and still had to wait 3 1/2 ho More

by HBEASTLY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2022 -

Nissan of Richmond responded

Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Helpful
October 01, 2022

I couldn't get an update after calling 3 times throughout a day. I bought my car from this dealership with the promise of free oil changes for life of the car, now I'm being charged. I don't care if the deal More

by Grlewis3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2022 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Helpful
October 01, 2022

Friendly customer service that kept you informed and updated. Made m w feel comfortable fantastic More

by Jmr2771.jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Helpful
September 30, 2022

The people are polite and friendly. They make you feel welcomed. I enjoy the atmosphere there. More

by dseriss69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Sep 30, 2022 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

Helpful
September 29, 2022

They gave me good customer service and I was able to get some peace of mind knowing that my car was in good hands More

by bgush.kt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Report | Print
Sep 30, 2022 -

Nissan of Richmond responded

We appreciate your taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

Sep 30, 2022 -

Nissan of Richmond responded

Good hands indeed! Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Helpful
September 29, 2022

Wonderful experience! Everyone was helpful and friendly. Mechanics were thorough and explained all procedures. Best dealer! More

by Truckgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom, Michelle Ross, Kelley Carlson
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Sep 30, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! This is what we strive for. Paula Quick Owner Loyalty Manager

Sep 30, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and the FIVE STAR review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks again! Paula Quick Owner Loyalty Manager

Helpful
September 29, 2022

This has been one of the fastest oil change EVER! Donnie was very helpful and nice. More

by NICEY9217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Sep 30, 2022 -

Nissan of Richmond responded

It's great to hear that Donnie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Helpful
September 29, 2022

Front desk associate was very friendly and got my car in same day. It was a great, quick and painless experience! Thanks so much for the great service. More

by Alemzahai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Sep 30, 2022 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Thanks for doing business with us! Paula Quick Owner Loyalty Manager

Sep 30, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. This makes our day! Paula Quick Owner Loyalty Manager

Helpful
September 28, 2022

Good good good fantastic fantastic fantastic fantastic awesome awesome awesome awesome acknowledging helpful very helpful helpful More

by noneemail
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
Report | Print
Sep 28, 2022 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Helpful
September 28, 2022

Service representative was attentive, professional and knowledgeable. My car was done the right way the first time More

by elainerr23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Sep 28, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Helpful
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