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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,135 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,135 reviews

July 06, 2022

Cannot be reached via phone. Called for hours to see if my car was ready. No answer! Tried reception still no answer. Difficult to line up a ride to pick up a car when you have n More

by BDK0310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Jul 06, 2022 -

Nissan of Richmond responded

We regret that you ran into these communications issues. If you would, please call me at the number so we may discuss your experience in further detail. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

Helpful
July 06, 2022

Service went well. All the things were done to my car and then some.. Great job More

by EHOPE02.EH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Ross
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Jul 06, 2022 -

Nissan of Richmond responded

Thank you for your taking the time to submit this review. . We value your business and look forward to more visits to come. Paula Quick Owner Loyalty Manager

Helpful
July 06, 2022

This was a very good experience. They got all of the work done on time and at a very fair price. I would highly recommend them. More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

Helpful
July 06, 2022

Very friend and professional service from every person I met. Work quick and excellent. Great team More

by Lei Zhai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Jul 06, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our Service Team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Helpful
July 06, 2022

Customer service was great this day I came to get my oil changed. Thank you More

by vmoseley19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2022 -

Nissan of Richmond responded

Thank you for your business and this 5-Star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

Helpful
July 06, 2022

I felt that the dealership is honest and very attentive to what we were looking for and could afford.. More

by jwham27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Youssef
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Jul 06, 2022 -

Nissan of Richmond responded

Thanks for your review We are very happy to have provided you with a timely and satisfying experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Helpful
July 05, 2022

Michael was the first person to greet us and made our experience great. We ended up buying a beautiful Nissan Rogue sport and we couldn’t be happier More

by JH193
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Nissan of Richmond responded

Thank you for your 5-Star review and kind words for Michael and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Helpful
July 05, 2022

Wonderful salesman and team! Very satisfied! Highly recommend! Great negotiations, kid friendly, patient, and kind! More

by Anna Jones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yusuf , Parker Jackson
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Jul 06, 2022 -

Nissan of Richmond responded

Anna, thank you so much for your excellent 5-Star review! We are so glad that we had the opportunity to work with you and are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Sincerely, Paula Quick Owner Loyalty Manager

Helpful
July 05, 2022

Quick and safe overnight drop off made the entire process comfortable and convenient. The staff kept me informed and pick up was a breeze as well. More

by JJ1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jul 05, 2022 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Helpful
July 04, 2022

Asked several folks (including 2 service advisors) to make sure service knew I was waiting for my vehicle. After nearly 5 hours a keen ms Washington realized I wasn’t a drop off and was indeed waiting. More

by Chris
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
C.Wright, Donnie Washington
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Jul 05, 2022 -

Nissan of Richmond responded

Thank you for providing this feedback, Chris, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. .Please call me at the number below. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Helpful
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