Nissan of Richmond

Excellent! We were dreading the whole car buying experience, but were pleasantly surprised. The folks at Nissan of Richmond - especially Antouan - were all top We were dreading the whole car buying experience, but were pleasantly surprised. The folks at Nissan of Richmond - especially Antouan - were all top notch. From the initial greeting until we had keys in hand, we were treated fairly and with transparency. We’d return again (but hopefully not for a very long time) and would gladly work with Antouan again. More

Mike helped us out with the paperwork and showed us the features on our new Nissan rogue features on our new Nissan rogue More

The atmosphere is amazing. My dealer was patient and worked with me to until I receive the car of my dreams … My dealer was patient and worked with me to until I receive the car of my dreams … More

Had a great experience at Nissan! My sales associate Stephon and his sales manager went above and beyond to get us in the car we wanted. Stephon even came in on his day off to make th My sales associate Stephon and his sales manager went above and beyond to get us in the car we wanted. Stephon even came in on his day off to make this happen for us!! More

This place is a scam! False advertising of car prices! Their so called “restoration fees” is made up words to add $4,000 onto the advertised price! Internet special advert False advertising of car prices! Their so called “restoration fees” is made up words to add $4,000 onto the advertised price! Internet special advertised price was $28,000 for a specific car. I drive 4.5 hours, and they new I was driving a long distance, yet failed to tell me they were going to jack the price up another $4,000 for their so called restoration fee. This place is a joke. True scammers! Should be reported under Virginia law for not honoring advertised price! I understand fees for title,, taxes, etc., but restoration fee of $4,000. What is that anyway??? More

Orlando was very friendly and he found us exactly what we were looking for at our budget! were looking for at our budget! More

Have purchased many cars from this dealership over the years. This was a great experience and would highly recommend customers giving Stephon the chance to get them into a new Nissan! years. This was a great experience and would highly recommend customers giving Stephon the chance to get them into a new Nissan! More

His smile is everything and his personality is the greatest 💖 you've been a wonderful person 💗 greatest 💖 you've been a wonderful person 💗 More

Very shady dealings. Definite bait and switch. Found a car online which was fairly priced. After test driving and sitting down to discuss numbers, they tack on another 6K Definite bait and switch. Found a car online which was fairly priced. After test driving and sitting down to discuss numbers, they tack on another 6K for "conditioning" and they offered me well below book for trade in on my car. We end up negotiating the price down to a reasonable number and go to finance where they try to do a hard sell on gap protection plans, which I decline. Among all the things I had to sign, he has me sign one of those electronic signature pads which he says is acknowledging that they offered the gap and I declined. The car was Certified Pre-Owned but they "didn't have the CPO packet" and would overnight it to me on Monday. After I get home and look through the paperwork, I see they added $449 for the Total Protection Wrap which I had declined and I have yet to receive the CPO information packet. Everyone I reach out to refers me to someone else. I asked to have the TPL cancelled and refunded and was told by Michael Jackson, the finance guy, that "The TPL is charged to all deals it is an add on that’s non neg and it was included in your out the door number you guys agreed on so that’s not cancelable or refunded." When I pointed out that the paper work states it can be cancelled within 30 days and clearly states "YOU ARE NOT REQUIRED TO ENTER INTO THIS GUARANTEE IN ORDER TO PURCHASE, LEASE OR OBTAIN FININCING FOR A VEHICLE", he responded "That is a question for Harry the Sales manager to discuss with him ." DO NOT buy from this dealership!! More

Mr. Ross was a wonderful Salesman, and I would defitnetly do business with him again. I would strongly reccomend him to anyone with specific needs and budgeting. Thank you Mr. Ross! :) do business with him again. I would strongly reccomend him to anyone with specific needs and budgeting. Thank you Mr. Ross! :) More