Nissan of Richmond

Good and great customer service on time mechanics clean waiting areas and associates always keep you informed of what is taking place with your vehicle 😀 waiting areas and associates always keep you informed of what is taking place with your vehicle 😀 More

0 STARS. On 7/17/23 I brought my car in (that was bought in April 2023 from this dealership) for an engine malfunction notification for the third time. On 7/2 On 7/17/23 I brought my car in (that was bought in April 2023 from this dealership) for an engine malfunction notification for the third time. On 7/21/23, I was notified the service was complete and to pick up my car. As I am driving back home, the same light comes on. I return the car immediately. On 7/22/23, I was notified the service was complete and to pick up my car. On 7/23/23 at 3:40 pm, the same light comes back on. I have been attempting to call the service department since 7/24/23 with no success. More

Very individualized care dealing with me and my car! ! Thank You so much for Your real interest ☺️. ! Thank You so much for Your real interest ☺️. More

Outstanding customer service. Professional and knowledgeable. Would highly recommend Love our Volkswagen Atlas Thank you! Professional and knowledgeable. Would highly recommend Love our Volkswagen Atlas Thank you! More

Orlando was very helpful in the purchase process and helped me having a great experience and getting a good deal. helped me having a great experience and getting a good deal. More

Great customer service. Friendly and knowledgeable. Made it happen So we could get our daughter a safe first car, much better than my first car! Friendly and knowledgeable. Made it happen So we could get our daughter a safe first car, much better than my first car! More

Anton from sales was rude and being very arrogant and service team was acting clueless about details regarding my vehicle that just got serviced. I had to ask for a service report for the diagnostic test service team was acting clueless about details regarding my vehicle that just got serviced. I had to ask for a service report for the diagnostic test that was done on my car which should have been given to me once the keys to my vehicle was turned back over to me. Pretty sad that personnel who have encounters with public were not better than that. Definitely would not recommend. More

No follow up on the sale very disappointed with service or Communication after a sale or Communication after a sale More

When I purchased my Nissan, I was given Nissan for Life, meaning free oil changed and state inspections. Now they have decided they will no longer honor that, and didn’t bother to tell us when we dropped of meaning free oil changed and state inspections. Now they have decided they will no longer honor that, and didn’t bother to tell us when we dropped off the car. We’ve also asked them to correct the phone number on our account at least a dozen times and it has never happened. Needless to say, we won’t be taking the car here anymore and I won’t be purchasing from Nissan of Richmond again. More

Came in early for my appointment. Everything was ready and took no time. Was able to enjoy the rest of my day. Thank you Brandon! Everything was ready and took no time. Was able to enjoy the rest of my day. Thank you Brandon! More