Nissan of Torrance

Poor customer service from the service advisor. No welcome, no hi my name is I’ll be helping you today. Didn’t want any interaction with me. No going over work that needed to be repaired all thro No welcome, no hi my name is I’ll be helping you today. Didn’t want any interaction with me. No going over work that needed to be repaired all through an app. If I had a question he shhhooood me to go sit down in the other room. Not once but twice. I will not be taking my car back. Also he recommended service work to be done and when I questioned him about it he said there was nothing he could do about it. Not let’s see how we can help solve this problem. Just nope that’s it. Referred me to the parts manager. He said he’s over there. Where there was I don’t know. Also, when he said he will come find me he never did. Terrible customer service. I have been going to this dealership for years never had a problem will not go back More

Excellent service. Great communication from personal assistant . They keep you informed about your car service Great communication from personal assistant . They keep you informed about your car service More

bad front service person. bad talk. not help full, only looking for benefit herself, not customer oriented. bad talk. not help full, only looking for benefit herself, not customer oriented. More

Knowledgeable service associate. Helpful with service maintenance needed to keep vehicle in good running condition. Helpful with service maintenance needed to keep vehicle in good running condition. More

Had an appointment for 4pm and I showed up half hour earlier and was seen by manny and he kept me updated on the status of my car and when they found something that needed immediate attention he let me earlier and was seen by manny and he kept me updated on the status of my car and when they found something that needed immediate attention he let me know what could be moved around for a future visit so that the work that needed to be done with urgency could be done during that visit while still addressing my concerns and getting me out of there in timely manner. More

I really like working with Manny Villegas. He is professional and helpful with repairs and maintenance issues He is professional and helpful with repairs and maintenance issues More

It's my 1 year anniversary and the sales person, Mandez Jones, called me to check in. He goes the extra mile to make me feel great about the purchase i made. He helped me find the perfect vehicle, and i co Jones, called me to check in. He goes the extra mile to make me feel great about the purchase i made. He helped me find the perfect vehicle, and i couldn't be happier and more satisfied. I now commute, and spend alot of time driving. But im so grateful that MJ directed me to this car! It has great safety features and comfort, and looks so sporty and sharp. I absolutely love my purchase from Nissan of Torrance! More

I was not satisfied with my last two service visits. The service adviser lied about crediting the $195 I paid during the first service if I come back and authorize the oxygen sensor service. After compl The service adviser lied about crediting the $195 I paid during the first service if I come back and authorize the oxygen sensor service. After completing the work, he did not credit the diagnostic fee I paid during the first service visit.I feel that I was overcharged by $195. More

I brought my car in for service and feel that I was completely taken advantage of. My car is only 3 years old with about 9,000 miles and they tried to charge me $1,500.00. When I told the service advi completely taken advantage of. My car is only 3 years old with about 9,000 miles and they tried to charge me $1,500.00. When I told the service advisor that there was no way I could/would pay that amount, he said, "let me see what I can do" and reduced the price to just under $800.00. More

The service to my 2021 Nissan Rogue was great if not excellent. The service representative conducted himself professionally. excellent. The service representative conducted himself professionally. More