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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
2,824 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,824 reviews

July 21, 2021

I’ve been going to a different dealer for the past 4 years and have been unhappy. I’m glad I switched to Nissan of Torrance. They have quick service and great customer service. More

by SATO_KATHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
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Jul 25, 2021 -

Nissan of Torrance responded

Sato_kathy, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 21, 2021

The only reason why I’d recommend this service is solely because of Rick. Very knowledgeable and tried to make things right. Sadly won’t be returning here for any reason due to this tiring process to get my More

by Ace12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick
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Jul 25, 2021 -

Nissan of Torrance responded

Ace12, we're happy you found our Rick to be so supportive during your experience here at Nissan Of Torrance. We hope you are willing to give us another chance. If you wish to further discuss contact us at 310-536-4000 x2225. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2021

they treat you different when you show up with a discount coupon. wait time just for oil change is more than 2 and a half hours with appointment. More

by MUHAMMAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2021 -

Nissan of Torrance responded

Hi Muhammad, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Unfortunately there are days the shop is busier which extends the wait time as we also perform a Multi Point Inspection and perform a car wash. We apologize that you felt you were treated differently due to using a coupon. I can assure you that we would not provide coupons if we didn't want our customers using them. We appreciate all business and sincerely apologize that you felt that way. If you wish to further discuss, please contact me at ereyes@ntnissan.com. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2021

I went in to get an oil change and asked for an appraisal for my car because I want to sell it, that was not done. I got minimal help with what I needed. I also asked to help with a CD that was stuck in my C More

by MMOTLE271
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
N/a
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Aug 13, 2021 -

Nissan of Torrance responded

Hello, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2021

Rick Burns took great care of us with our 2015 Rogue. We needed 4 new tires and he was very knowledgeable about what tires to buy. Plus, he was friendly a and helpful. More

by SH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Burns
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Jul 21, 2021 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2021

Was not greeted or acknowledged until 30 mins after my arrival & I had to asked twice to be helped . The rep did not explained recommendations. More

by REBECA.OSORNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2021 -

Nissan of Torrance responded

Hi Rebeca, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We truly apologize that you weren't greeted in a timely manner. There are times where our reps are tide up with customers or on the line with extended warranties, which would delay them from greeting you immediately. We are working on a process to ensure this does not happen again as we know your time is very valuable. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2021

Very fair friendly staff. But when my transmission failed I believe they should have given me a loaner car. I’m driving someone up a hill and the car is lagging. Not my fault I had to wait for part More

by SUEWESCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudio Gutierrez
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Jul 21, 2021 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! Unfortunately our loaners are limited and can only provide one if approved by Warranty. I will pass along your comments to our team. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 19, 2021

I’m missing my inspection report. It was not included with my final paperwork. I need that report. How can I get it? Invoice: 328564 More

by VITAL103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Gutierrez
Report | Print
Jul 21, 2021 -

Nissan of Torrance responded

Hello, thank you so much for your high rating! The MPI report is usually sent via email or text, I apologize that you did not receive it. I have reached out to your Advisor Claudio to have it emailed to you. Thank you, and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Jul 30, 2021 -

VITAL103 responded

Hi there, I still have not received my multi-point inspection. Please send ASAP

July 17, 2021

Richard Burns, the Service Advisor that assisted me was Very Courteous. He got the job done Quickly, and had me out of there in "less" than 2 hours ! Which I Very Much appreciate, because I was told that t More

by Dr Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Burns
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July 15, 2021

I wa treated with respect and extreme kindness. Mandes, Miguel and Jesus worked the best deal they possible. I was truly happy with the service provided. More

by JOVONNIEMABRIE
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandez Jones
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