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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
2,771 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,771 reviews

January 07, 2021

Will not be returning to this location for service. Bad service. Long wait time even though i scheduled an appt, i was told appt doesnt matter only guarantees that your car wil be SERVICED THAT DAY, which More

by Tishaaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2021 -

Nissan of Torrance responded

Hello Tisha, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at ereyes@ntnissan.com or (310) 536-4000 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 05, 2021

Mia young is the only reason I take my 2018 Nissan Armada to your location. She provides the best customer service. We love adore her. More

by RROSSOW9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Young
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Jan 06, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 05, 2021

Fast and easy. COVID compliant. Felt safe. Staff worked to get me taken care of as fast as possible. Thanks guys! I’ll definitely keep you in mind, next time I’m looking to purchase. More

by JOSH86JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 02, 2021

Unorganized. Poor customer service. Cashiers ignore you. Paperwork isn't ready and doesn't come without follow-up from you, car comes back more dirty than when it was dropped off. Wasn't told about fees ah More

by ADB240Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Quintana
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Jan 19, 2021 -

Nissan of Torrance responded

Hi , thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 01, 2021

Great customer service!! I love coming here. What I really like about coming here is the complimentary Lyft ride while waiting for car to get serviced. More

by gmsprada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia , Manny Villegas
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Jan 05, 2021 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 01, 2021

My service tech Mia was outstanding. Kept me informed on all aspects of my service visit and promptly called or text me with updates. She was outstanding. More

by PVJ70DE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia. I do t remember her last name New employee.
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Jan 05, 2021 -

Nissan of Torrance responded

Hello , we are so happy to read such a great review about Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2020

You have the top service rep, David Campos. His customer service is beyond words. He’s the best in the business. My family and I take our business to where ever he’s at. More

by STARCORENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2021 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We look forward to your next visit! Take care!

Jan 05, 2021 -

Nissan of Torrance responded

Hello, I am so sorry to hear about your experience . We perform a multipoint inspection to all vehicles and have to go over the Technicians findings. Although we understand that you may have doubts about the repairs or maintenances that are being recommended, you can always speak to the Tech making the recommendation. We have no problem explaining and showing our customers why we are recommending the service. Keep in mind that sometimes they make recommendations based on the mileage and following the Manufacture recommended services. You also have the right to decline the recommendations. If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

Jan 05, 2021 -

STARCORENO responded

Why are you sorry! I never gave a bad review. What is the second response about? Please delete.

December 31, 2020

Chris was excellent in providing service and status feedback!! Always displaying a professional attitude. This has been the second time that Chris has helped me. More

by FRANK.RAMOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2021 -

Nissan of Torrance responded

Hi Frank., thank you so much for your positive comments about Nissan Of Torrance! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 31, 2020

Manny was willing to help with the overall price of my service. Since I was spending a lot of money on car to get fixed. More

by SCOTTP22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
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Jan 05, 2021 -

Nissan of Torrance responded

Hello Scott, we are so happy to read such a great review about Nissan Of Torrance! If you have any further questions, please don't hesitate to reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 31, 2020

David Campos was friendly and helpful. My leaf never ran smoother. Service and having Lyft take me home was great. Have a happy new year and forget 2020!! More

by DMORENO5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2021 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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