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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
3,087 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 3,087 reviews

October 01, 2024

Marcel was very respectful and very helpful with our needs during the service for my car. I liked how the technician too k a video of the problem of the car and sent it to me to view. I was very sat More

by Mary Grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hello Mary, thank you for taking the time to share your experience with us. We are happy to hear that our Advisor was respectful and helpful. We understand that visual communication can significantly enhance understanding, allowing customers the opportunity to see what needs to be addressed. Nissan of Torrance is happy to have offered you a better price than other shops as we strive to provide competitive pricing without compromising our quality or service. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2024

The engine light has been a problem since November last year, I have taken my Pathfinder 2017 to be fixed multiple times. I even extended the warranty. I have paid about $3000 in repair plus the extended w More

by Botero68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hello, we understand how concerning it must be to have ongoing issues with your engine light, especially after multiple visits to our service department. Your experience is important to us, and we want to ensure that we address this matter thoroughly. The engine light can turn on for a variety of reasons, ranging from minor issues to more significant problems. Given that you've been experiencing this issue since last year and have sought assistance multiple times, it is crucial that we contact our dealer technical support for further assistance. Please reach out to us directly at (310) 536-4000 x2225 or x2249 when you have a chance. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2024

I like they wash my car after service,and they have a comfortable waiting area More

by Darney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hi Darney, we are happy to hear that our waiting area is comfortable and that your vehicle was returned nice and clean. Thank you so much for the positive review. We are looking forward to your next service visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2024

Everything was quick and easy, I am very happy with the car. MJ was very patient and very professional. More

by PATRICIA15CR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mandez Jones, Jesus Duarte
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Oct 04, 2024 -

Nissan of Torrance responded

Hello Patricia, we appreciate you taking the time to leave us this feedback. We are glad that the process was quick and easy. We sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2024

I only ever went to the service department, so I can't speak to their sales team, but the car runs noticeably better now, and they were quick enough considering all the work done. More

by WHEREISBIZZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hello, thank you so much for the positive review! Our goal is to ensure that your vehicle is in tip-top shape, it is great to hear your vehicle is running noticeably better. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2024

Sometimes employees are not well educated or knowledgeable. But, Capri was very helpful and was among the best service advisers that I have worked with . More

by HADDADLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hi Larry, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy to hear that your experience with Capri was helpful and the best you've experienced at our dealership. We are always happy to receive constructive feedback from our customers. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2024

Good service they check your car throughly any problem they fix or advice to fix next time I recommend Nissan of Torrance More

by Sanjeev Vohra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hi Sanjeev! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2024

Jimmy in the service dept was excellent to work with and kept me updated on the status of the issue I was having with my car. He was very courteous and professional. More

by Barbara Addison
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hello Barbara, we are so pleased you enjoyed your visit to Nissan of Torrance! Reviews like this give us motivation and help us ensure we provide high-quality care. Thanks for taking the time to leave a review. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 27, 2024

they had expensive service and took very long time to identify and recognize the problem More

by YAZDIPOUR.NIMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

We understand that the cost of service can be a significant concern, especially when it comes to vehicle repairs. Our pricing reflects the quality of parts we use, the expertise of our technicians, and the comprehensive nature of our diagnostic processes. We recognize that waiting for a diagnosis can be frustrating. Our team works diligently to identify issues accurately; however, some problems may require extensive testing to diagnose correctly. It is essential that we address not just the symptoms but also the root cause of any issues with your vehicle to ensure it is repaired properly. We are committed to improving our services based on our customer feedback such as yours. Thank you once again for your feedback and we hope our explanation gives you some clarity about your visit. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 27, 2024

Marsell helped me out quickly since I was on my way to work, he provided very friendly and knowledgeable service and my car was fix the same day…I am a happy client More

by MARTHANEWLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Nissan of Torrance responded

Hi Martha, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

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