Nissan of South Bay - Service Center

Nissan of Torrance responded

Hi Angel! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. It is always great to hear that Richard is knowledgeable, courteous and pleasant. If you have further needs or questions, please reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jonathan, we really appreciate your excellent feedback! We are happy to hear that our team was able to get you in and out in less than 1 hour as promised. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jim, we are disappointed to hear that you weren't greeted as promptly as we would have liked as it is important to us that every customer feels welcomed and valued. When you arrived, it appears that our Advisors were engaged in their tasks at their desk, which may have led to a delay in greeting you promptly. This is not typical of our service standards, as we strive to ensure that all customers receive immediate attention upon arrival. You have highlighted an area where we may have room for improvement therefore will be addressed with our team. We apologize for any inconvenience caused by this and hope you are willing to give us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Shannon, we are so pleased you enjoyed your visit to Nissan of Torrance! We are happy that you appreciated the video that was sent by our technician to provide you with a better understanding of the required services/repairs. Thank you again for the great review! Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Crystal, thank you so much for the positive review! We are happy to hear that our team was reliable and respectful. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Shana! Our team is happy to have provided great communication and to have provided quick service. We truly appreciate your positive review about your recent experience with us! Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jose, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we're so glad that our team was accommodating and quick to help. Providing excellent customer service is our top priority so receiving this kind of feedback is so rewarding and important to our team. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Noemi, thank you for taking the time to share your experience with our service department. We are happy to hear that you found our team helpful and honest. Your trust in our technicians is incredibly important to us. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager