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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,472 Reviews
Call Service Center (310) 536-4000

2,472 Reviews of Nissan of South Bay - Service Center

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October 17, 2024

Mr. Burns was great, but as for Nissan and the diagnostic and all that my car was misdiagnosed and I’m still having the same issue and what they first said, the problem was it wasn’t so I wasted money on rep More

by SHARIEDAWSON
Workmanship
Recommend Dealer
No
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Nissan of Torrance responded

Hello Sharie, we are happy to hear that Rick was great. I did speak with Rick regarding your feedback, and he mentioned that we were diagnosing a misfire of multiple cyls; however, your independent mechanic who referred you back to us as he could not diagnose it after he changed the plugs and coil packs per our recommendation. We are truly disappointed that you are still experiencing issues. Rick did state that we offered to scan it, please contact him if you would like to proceed. Thank you once again for your feedback as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 17, 2024

Great personal service. Clean waiting area and on time. Easy appointment. Very helpful and attentive More

by JVJC888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Nissan of Torrance responded

Hello, thank you so much for the positive review! We are happy we made booking an appointment easy and that our team was helpful and attentive. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 16, 2024

The techs & service personnel are professional friendly, polite and patiently answers all questions to be sure you understand your options. More

by JOYCEGWEN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Nissan of Torrance responded

Hello Joyce, thank you; we appreciate your positive feedback about your recent service visit! We are happy to hear that our team was professional, friendly, polite and helped answer all of your questions to help you better understand your options. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 16, 2024

Marcell was very helpful, patient, and knowledgeable associate in my car trouble experience. I liked that he was very positive and due to my time restriction with fixing my car, he asked the mechanics p More

by Lindsay Cramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Nissan of Torrance responded

Hello Lindsay, we're so thrilled to hear that we were able to go above and beyond your expectations! We are happy Marcell was ablet to provide a top-quality experience all while expediting your service to ensure you made it for school pick up. If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 16, 2024

All good things they we're very helpful kept checking on how maintenance was coming along More

by PERTEEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! Our team understands the importance of communication, so it makes us very happy to hear that we provided updates throughout your service visit. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 16, 2024

The staff was inconsistent in pricing was taken advantage of. Very unprofessional communication and behavior. More

by STEPI.KINSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Nissan of Torrance responded

Hi Stepi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Nissan of Torrance, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (310) 536-4000 x2225 or x2249 to discuss ways we can better serve you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 15, 2024

Pues la persona que me atendió me atendió excelente carisma desempeño en lo que yo quería explicación todo definición y todo gracias More

by JOSELOPEZV 0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Nissan of Torrance responded

Hola Jose, nos da mucho gusto saber que Jimmy lo atendio excelente. Si se le ofrece cualquier otra cosa nuestro equipo esta feliz de atenderlo. Hasta la proxima, se cuida! Saludos Hamables, Elizabeth Reyes Gerente de Relaciones al Cliente

October 15, 2024

In my opinion Nissan of Torrance is A-1. They have the vest customer service and are very helpful with my vehicle. More

by OCEANBLUE95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Oct 19, 2024 -

Nissan of Torrance responded

Hello, we are so pleased to have provided you with A-1 service. Your satisfaction is our top priority. Hearing you enjoyed your visit to Nissan of Torrance is very important to us. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 15, 2024

My entire family has been going to Nissan of Torrance for Services and Sales Depts. for years. Everyone is very professional and super friendly. We are big fan of Nissan vehicles and this Nissan of Torrace i More

by Rieko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josie who took care of Recovry and my new Rogue
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Oct 19, 2024 -

Nissan of Torrance responded

Hello Rieko, thank you to you and your family for choosing Nissan of Torrance as your preferred Nissan Dealer. It is experiences like yours that keep our team motivated and ensuring we provide high quality service. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 14, 2024

I had a good service experience. It took less time than expected and Capri was receptive and informative More

by Munegy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Nissan of Torrance responded

Hello, thank you for taking the time to tell us about your recent experience with us. We are glad to hear that Capri was receptive and informative during your visit. It is also a plus to have gotten you in and out sooner than expected. We can't wait to see you again. Kind Regards, Elizabeth Reyes Customer Relations Manager

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