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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,419 Reviews
Call Service Center (310) 536-4000

2,419 Reviews of Nissan of South Bay - Service Center

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September 28, 2024

Sometimes employees are not well educated or knowledgeable. But, Capri was very helpful and was among the best service advisers that I have worked with . More

by HADDADLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hi Larry, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy to hear that your experience with Capri was helpful and the best you've experienced at our dealership. We are always happy to receive constructive feedback from our customers. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2024

Good service they check your car throughly any problem they fix or advice to fix next time I recommend Nissan of Torrance More

by Sanjeev Vohra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hi Sanjeev! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 27, 2024

they had expensive service and took very long time to identify and recognize the problem More

by YAZDIPOUR.NIMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

We understand that the cost of service can be a significant concern, especially when it comes to vehicle repairs. Our pricing reflects the quality of parts we use, the expertise of our technicians, and the comprehensive nature of our diagnostic processes. We recognize that waiting for a diagnosis can be frustrating. Our team works diligently to identify issues accurately; however, some problems may require extensive testing to diagnose correctly. It is essential that we address not just the symptoms but also the root cause of any issues with your vehicle to ensure it is repaired properly. We are committed to improving our services based on our customer feedback such as yours. Thank you once again for your feedback and we hope our explanation gives you some clarity about your visit. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 27, 2024

Marsell helped me out quickly since I was on my way to work, he provided very friendly and knowledgeable service and my car was fix the same day…I am a happy client More

by MARTHANEWLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hi Martha, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 26, 2024

Nissan Torrance is the best Nissan Dealership I have visited. They are so friendly and they go above and beyond for their customers. More

by 13RHGILLON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcel cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandez Jones, Jesus Duarte, Anthony Becerra, Ricardo Lopez
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Sep 29, 2024 -

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! We truly appreciate your support and business. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 25, 2024

Great Customer Service and lounge area. I always get my services done at Nissan Torrance. More

by MONAELENYECE
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Nissan of Torrance responded

Hello, thank you; we appreciate your feedback! Glad our lounge was comfortable while you waited for your vehicle. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 24, 2024

Clean and in good location , comfortable waiting space , Richard service advisor was very professional and easy to work with More

by VERNONPINEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Nissan of Torrance responded

Hello, we appreciate your positive feedback! We are happy to hear that the waiting area was comfortable while you waited, and the Richard was professional and easy to work with. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 24, 2024

This dealership was professional and knowledgeable with helping me to troubleshoot my car issues. I loved their communication skills and their transparency with the cost. More

by MRSSIRWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Nissan of Torrance responded

Thank you for providing such wonderful feedback about your recent service visit. We are delighted to hear that our team was professional and knowledgeable when troubleshooting your vehicle. Our team strives to provided top quality service and strong communication is an imperative part of that. If you should ever be in need of further assistance our team is happy to help. Until next time, take care. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 24, 2024

Capri is the best. The dealership is always so helpful. If you need a car go here. They will help you to make the process as easy as possible. More

by KDTHE30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Nissan of Torrance responded

We appreciate you taking the time to share your positive experience with us. Capri is new to our team and we are delighted with all the great feedback we have received her excellent customer service. We are glad she made your service process as easy as possible. We look forward to your next visit. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 23, 2024

Jimmy was very polite,he make sure was teeter in on the details of the work that were going to do in my car. .Thank you! More

by ALLENFISHER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Nissan of Torrance responded

Hello Allen, we appreciate you taking the time to leave us this feedback. We are happy to hear that Jimmy was polite and provided details about the work performed on your vehicle. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

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