Nissan of Venice

BE AWARE!!!!I bought a used car from them on dec 15 and BE AWARE!!!! I bought a used car from them on dec 15 and I still asking when they are going to send me my permanent tag and official registry ( wit BE AWARE!!!! I bought a used car from them on dec 15 and I still asking when they are going to send me my permanent tag and official registry ( with no answer). At first they blamed it on covid and delays at the DMV, then they blamed it on someone who does the paperwork getting sick and not being able to do anything!!!! pure excuses but no one except the receptionist and the sales guy answer, the rest of the people don't answer or return my calls. You think that buying a used car at a dealership because of the brand they represent is serious, but they are not. At DMV car shows a Lien on!!! I've been victim of commercial malpractice and may soon have to resort to legal action. More

Went in to Purchase Advertised 2006 Toyota Solara. Price was $8795.00 Loved the Salesman. It had 103,000 miles. The 1st day the door panels were being sent out to have the arm rests recovered. The seats wer was $8795.00 Loved the Salesman. It had 103,000 miles. The 1st day the door panels were being sent out to have the arm rests recovered. The seats were in decent condition. Just at the point of needing to be taken well care of not to crack all apart. The dash was trashed! Cracked everywhere even down the sides. Had chunks missing. Floor mats were starting to come apart! So here comes the real price! $13,500 out the door if you fiance it with no trade. $1500 charge for reconditioning. That should be in the price already! $799 Dealer prep fee! That should be in the price already! $1000 off for not paying cash! $1000 off for a trade in. $4300 More than the advertised price (@50%) Just To Get You In The Door!! REALLY I WOULD NEVER DO BUSINESS WITH THEM! THAT IS SO DECEIVING! JUST PUT $3000 DOWN AND YOUR PAYMENT WILL ONLY BE..........FOR 5 YEARS. YOU CAN PRAY A 15YR OLD CAR LASTS ANOTHER 5 YEARS WITHOUT ANY MAJOR BREAK DOWNS WHILE YOUR STILL PAYING FOR A 20 YR OLD CAR. I seriously wanted to by the car. Made them an offer and the manager came over and said that it wasn't going to work out. I questioned the reconditioning fee and what they did. Didn't get an awnser. I would have paid @ $10,000 at the very most. He just let me leave. Greed! They probably paid $4000 / $5000 on Trade in. Good Luck To The New Buyers! More

If you have ANY type of disability I HIGHLY suggest not coming here to do any business of any sorts. I left a voicemail and a gentleman by the name of Ron called me back and left a terrible message about m coming here to do any business of any sorts. I left a voicemail and a gentleman by the name of Ron called me back and left a terrible message about my speech and how he had to listen to the message 7 times to even understand me and completely humiliated me. We will never do business with this company even though we are in the market to purchase a new Nissan and get maintenance on our current one. More

Very unpleasant experience. I called and spoke Crosby Crosby, negotiate a price. After all this, I was informed the vehicle had over 600 miles. Instead of being upfront and notify me they were intact sel Crosby, negotiate a price. After all this, I was informed the vehicle had over 600 miles. Instead of being upfront and notify me they were intact selling a "demo" vehicle. At the end of the day, I was told by the manager to take it or leave it. To make a story short, save the trouble, drive north to Courtesy Nissan in Tampa. Had a great experience, gave me a cheaper deal with a vehicle with 10 miles. More

Went in for an oil change on my Nissan. It took over 2 hours. I waited outside in their smoking area - no outside sitting place for non-smokers. They called me after an hour to let me know the work was hours. I waited outside in their smoking area - no outside sitting place for non-smokers. They called me after an hour to let me know the work was complete and made their pitch on more work. I declined as I had other appointments to get to. It then took another hour to wash my car before I was finally out of there. The two service writers did have masks. I sat an watched nearly 100% of their staff walk in & out of that dealership without a mask. I find that terribly selfish and disrespectful and illustrated they aren't interested in protecting their customers. Won't be back! More

Had an amazing experience with the staff when purchasing my Nissan, but what makes this dealership a 1/5 stars for me is the service department. More specifically, Chris at the service department. I dread g my Nissan, but what makes this dealership a 1/5 stars for me is the service department. More specifically, Chris at the service department. I dread going in to get my car kept up with because without fail he is there, and without fail he’ll ruin your day from his negative tone and just flat out rude attitude. Better customer service training needs to be enforced here !!! More

HORRIBLE experience!!! 3 people in our family lease 3 cars there and they called us halfway through our lease and said they wanted to buy us out of our current leases because they need more used cars on cars there and they called us halfway through our lease and said they wanted to buy us out of our current leases because they need more used cars on the lot. We explained our budget and didn’t want to put any money down over the phone and they told us to come in. We came in last Saturday and they quoted a price for a 2020 Red Rogue. The sales guy, Tom Deveney, took the first payment prior to meeting with the finance department which we thought was odd. Then he came over and said that the Red Rogue is only available in the next model and he couldn’t honor that price and it would be $50 more per month. We told him that we weren’t interested and wanted a refund on the card. He said the cashier went home at 12:45 PM on Saturday and we will not get our refund until Monday. She never got her refund on Monday and he called her on Tuesday with another offer. She told him that she wasn’t interested and she wanted her refund. He told her that she must come to the dealership and present her card to him for the refund. My mom told him she was sick and couldn’t make it down there and she would be in touch. She has since left a total of 4 voicemails asking them to credit her card if she gave the number over the phone and they still haven’t called her back. The last time she called she heard laughing in the background and they sent her straight to voicemail. We have given that place plenty of business over the years as well as referred others and we will no longer do this. As far as we are concerned they have lost our business and we now hate to get our cars serviced there in the meantime for the remainder of the leases. What a shame! More

What a rip off DON'T go there unless you like to be lied to.They are arrogant as well.Charging 3000 dollars in bogus fees.Watch what you doing there.THEY ARE HORRIBL DON'T go there unless you like to be lied to.They are arrogant as well.Charging 3000 dollars in bogus fees.Watch what you doing there.THEY ARE HORRIBLE. More

An Unusual Complaint I was having a current vehicle serviced but knew a lease would be ending soon so was prepared to lease a new Altima or Maxima. While I waited for the I was having a current vehicle serviced but knew a lease would be ending soon so was prepared to lease a new Altima or Maxima. While I waited for the service, and with check in my pocket, I toured the showroom twice carefully inspecting the Platinum Altima and the 2018 Maxima. Each visit was more than 5 minutes. Though several sales personnel were there, either on the phone or looking at paperwork, not a soul asked if they could help me. That struck me as funny so I went back to the waiting room, went to their website and entered a chat in which I asked for a lease price on the Maxima. The chatter refused to give me a price and suggested I come in or have a phone conversation. The chatter advised that all the sales personnel were engaged and could not help (pure BS as I had just been with them). Meanwhile, the service was fine and included a free wash. More

WORST EXPERIENCE EVER!! First, the dealership called to tell me that the Kia Soul I was interested in was no longer available. I thought that was nice of them to let me know. First, the dealership called to tell me that the Kia Soul I was interested in was no longer available. I thought that was nice of them to let me know. They offered a white one for the same price as the red one that I was looking at. I kept the appointment and we went to look at the white Kia. My mother and I are splitting the cost of a car for my daughter. Mind you this is my daughters first car buying experience. My mother asked for the car fax right away, to which she was ignored. When I went to look at and test drive the vehicle I told the salesman that he should get the car fax as requested. He made a face and questioned why but did get it for her. We then looked at the car and test drove it. When we sat back down my mother had asked what their price was for it. She asked three times with the only answer being that they could not tell us without a commitment. We said we were not interested in the vehicle and got up to leave. The salesman then tells us to hold on while he gets his manager Scott. Scott introduces himself to the three of us and asks what price would get us into this car. My mother then says that she doesn't even know the price of the vehicle and that she has asked for it 3 times. The manager also states that they can't tell us the price without a commitment. So we said we can't commit to a vehicle without knowing what they are asking. Scott (the sales manager) then states that is is below the MSRP. That is when we said again that we were not interested and got up to leave. The manager then yells "Good Job" to his sales employee as I am still getting up from the table. The sales employee looks at me and says that he would never sell a car to that woman (who is my mother). My mother replied to the managers "Good Job" comment with "Not for the customer it isn't". The manager then proceeds to yell in front of everyone there that she is the rudest woman and to get the xxxx out of his store and never come back. The manager then ends with "Don't let the door hit you in the xxx"!!! He said this to my mother in front of my daughter who is in high school still. I could not believe it, and still can't believe what happened. As a mother and daughter it was horrible for me to see my mother treated like that and for my daughter to experience that as her first time trying to purchase a car. More