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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

October 02, 2020

Excellent customer service. Rafael Gonzalez has excellent communication skills. Fixtures to car occurred in a reasonable time. Highly recommend Norms Reeves Ford car service. Ex More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Oct 07, 2020 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and we appreciate your feedback, JC!

October 01, 2020

I disliked the experience so much that I will not be coming back i am a very understanding person but the attendant Ivan who helped me was unhelpful and was not keeping me in the loop. I left my car for More

by kenny_reyes89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan
Oct 02, 2020 -

Norm Reeves Ford Superstore responded

Hello Kenny, we are very concerned to read this review about your experience and would appreciate the opportunity to talk more about this with you. Please give our Service Director, Sean Osborne, a call at 562-405-3580 at a time that works best for you. Thank you.

October 01, 2020

Great experience. Jose Torres covered all bases made sure my car was giving back running new . Thanks you for your service and great work ethic. More

by Maldonado.henry951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Oct 02, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the 5-stars and great review about Jose, Henry!

October 01, 2020

Great service, people are helpful but I wish they had more sitting outside and not cramped in a waiting room specially now with COVID-19 More

by Francisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Oct 01, 2020 -

Norm Reeves Ford Superstore responded

Thanks for sharing about your recent experience at our dealership, Francisco.

October 01, 2020

Excellent service! Jesse and Manny made my car buying experience easy and enjoyable. They worked hard to get me in the car I needed! Thank you! More

by Kendall L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez, Manny Sandoval
Oct 02, 2020 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5-star rating, Kendall! We're so happy to hear Jesse and Manny were able to help you out!

October 01, 2020

Excellent Service, I was kept up to date on status of my car repairs And car was completed before expected time. Great Job! Friendly Service. More

by P51 mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Oct 02, 2020 -

Norm Reeves Ford Superstore responded

Thank you for the 5-stars and great review about our service department!

September 30, 2020

Manny Sandoval was very patient and gave us all of the information we asked for. We never felt pressured to buy something we weren’t ready for. He gave us the time we needed in order to decide. Overall, w More

by Jorge
Recommend Dealer
Yes
Employees Worked With
Manny Sandoval, Manny Sandoval
Oct 01, 2020 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback about Manny and 5-star rating, Jorge!

September 28, 2020

Rafhael was very helpful and answered all our questions. A very good salesperson straight forward. He got us what we were looking for. Totally recommended. More

by barriosG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafhael Cardoza
Sep 29, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate you taking the time to share about your experience, Barrios! We love this photo too!

September 28, 2020

Cindy Noun was great in her ability to keep us informed as to progress in taking care of my car. Thank you Great service Thank you More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy noun
Sep 29, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate the 5-stars and great review, Robert!

September 28, 2020

Wonderful service excellent service very welcome and made me feel comfy less scary on buying my first new car I would definitely recommend buying a car here Robert breal helped me out on my wonderful decisio More

by Katnmastain
Recommend Dealer
Yes
Employees Worked With
Zari Ruiz
Sep 28, 2020 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star rating and sharing about your recent experience at our dealership, Kat!

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