Norm Reeves Ford Superstore

I recommend asking for Cindy Noun when having your vehicle repair at Lincoln Cerritos. Cindy changed my negative experience to a positive one. She did not give me the run around and was honest. The b vehicle repair at Lincoln Cerritos. Cindy changed my negative experience to a positive one. She did not give me the run around and was honest. The bottom line is, she resolved all my issues.Integrity is very important to me and that’s what I received from Cindy. More

Ivan provided excellent customer service while I was there to get items fixed that were still covered under warranty. He followed up and kept me updated on the status of my car and even offered an Uber there to get items fixed that were still covered under warranty. He followed up and kept me updated on the status of my car and even offered an Uber to get me home if needed. More

One of the greatest sale person in i've met in my life & one of the most honest he is straight forward no games. Manny is the best . one of the most honest he is straight forward no games. Manny is the best . More

Rafhael had the best customer service I have ever witnessed, because of him my experience on buying my first car was amazing ! I will for sure be coming back for more cars ! witnessed, because of him my experience on buying my first car was amazing ! I will for sure be coming back for more cars ! More

Great service Service representative was very Great service Service representative was very informative and always kept us informed Definitely will be returning to this dealership and will als Great service Service representative was very informative and always kept us informed Definitely will be returning to this dealership and will also be recommending it to others More

We had a very pleasant car buying experience with Manny. He was knowledgeable and patient. My wife said " it didn't even seem like he was trying to sell us" Which to me is a huge compliment He was knowledgeable and patient. My wife said " it didn't even seem like he was trying to sell us" Which to me is a huge compliment More

My experience atNorm Reeves was amazing, from the porters to service advisors. The Service director even came over and introduce himself ‘Sean Osborne’. Definitely will be back and will recommend family and to service advisors. The Service director even came over and introduce himself ‘Sean Osborne’. Definitely will be back and will recommend family and friends here. More

Raymond was amazingly helpful with my unique situation. I brought my car in just for an oil change, however there was a separate issue. My car had to stay at the dealership, Raymond got us a free rental car brought my car in just for an oil change, however there was a separate issue. My car had to stay at the dealership, Raymond got us a free rental car since my son is disabled and I have to have transportation. He was so nice and accommodating. More

3 windows, sun roof & radiator needed diagnosis. 3 diagnostic fees. Even though run roof & windows in the same Dept. Not cool. Said I had a leak in a hose & radiator. But later said it was just ra diagnostic fees. Even though run roof & windows in the same Dept. Not cool. Said I had a leak in a hose & radiator. But later said it was just radiator not hose. Quoted 700 something But in final paper work said I would return and pay 900 something. At the end he said he didn’t charge me for the radiator diagnosis but the price was the same - just under 500 Had to wait a long time to check out Had to wait a long time for car to return I won’t be buying another Ford bc if my 2 scammy + experiences with the service Dept. More

Amazing service Fast and clean. Above and beyond Amazing service Fast and clean. Above and beyond expectations Friendliness from all atrás Service was fast The vehicle we purchased was clean Amazing service Fast and clean. Above and beyond expectations Friendliness from all atrás Service was fast The vehicle we purchased was clean in and out. More