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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,230 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,230 Reviews of Norm Reeves Ford Superstore

September 10, 2020

Raymond was good, and service was fine. But after I picked up my truck there was literally like a hundred ants coming from under the center console. I have never had that issue before. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Quintero
Sep 10, 2020 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5-star rating, Matt!

September 10, 2020

Francisco was amazing!! Wouldn’t have been driving home in my mustang without him!!! Thank you ford for making sure I got the best deal possible. More

by Medina.stephany1
Recommend Dealer
Yes
Employees Worked With
Francisco De La Paz
Sep 11, 2020 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5-star rating, Stephany! We love this photo too!

September 08, 2020

I had such a nice experience at Norm Reeves. The car I had such a nice experience at Norm Reeves. The car purchase process went smooth, wasn’t given any run around or overpriced offers. David was very More

by Summer.2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Sep 08, 2020 -

Norm Reeves Ford Superstore responded

We are so happy to hear your experience at our dealership was a great one, Summer!

September 08, 2020

Really Liked how they work on getting what I was looking for even that I was looking for another car . The salesman where very polite and well attended me I was satisfied with the purchase I made and for fi More

by Rigocastellanos14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Sandoval
Sep 08, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate you taking the time to share about your experience at our dealership!

September 08, 2020

Unable to get a refund of deposit paid to Norm Reeves Ford. Totally unhelpful and unresponsive. Currently I have been trying since 7/22 to get my $500.00 back but dont get calls back or responses to e- More

by Norm Reeves SUCKS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ralph Calvo
Sep 09, 2020 -

Norm Reeves Ford Superstore responded

We apologize for the delay in you receiving a refund on the Mach-E order. I hope we’ve been clear in explaining that Ford Motor Company receives the customer deposits and is responsible for any refunds. We don’t have any control over the funds. We will continue to try to help you establish contact with the appropriate people at Ford. Please let me know if you have additional questions.

Sep 09, 2020 -

Norm Reeves SUCKS responded

Norm Reeves have not been clear at any point in the process, nor are they correct. I have a debit of $500.00 on my credit card from Norm Reeves Ford. Norm Reeves have not made any attempt to resolve this as far as I can ascertain. I have explained that the money has been debited by Norm Reeves once Ford transferred the order to Norm Reeves. I HAVE EVIDENCE OF THIS ON MY CREDIT CARD STATEMENT THAT I CAN SHOW YOU IF YOU WERE MAKING ANY EFFORT TO RESOLVE THIS !!!

September 07, 2020

Jason was extremely helpful in getting us into our new Explore at our budget amount!! I will definitely return to Norm Reeves to purchase another Ford, this is our 4th Explore to have during many years! More

by andrewah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Mendez, Jesse Martinez, Jason Paez
Sep 08, 2020 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5-star rating, Andrew! We love this photo too!

September 07, 2020

We just picked up our new Explorer, it is beautiful. Mike O Connor was very helpful. The financing with Fortino Milligan was painless. Thank you! More

by Mndreilly
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor, Fortino Milian
Sep 08, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate this great review and positive rating!

September 06, 2020

I usually dread the whole car buying process, but this time was different. Mike made the whole process so much less stressful and difficult. He was very kind, patient and presented me with all my options, More

by Lesley
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor
Sep 08, 2020 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback about Mike and 5-star rating, Lesley!

September 05, 2020

Ivan Cruz service advisor gave perfect 10 Service. Thanks Norm Reeves Service Team. I was grateful they checked and alerted me to have brake fluid service. And took care of previous door latch reca More

by roxanne_m_martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Sep 08, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate this great review about Ivan and positive rating, Roxanne!

September 05, 2020

I recommend coming here! No one pushed you to buy. Everyone was nice and professional. They clean the cars before and after you test drive them. Bernabe Campoz Thank you!!! More

by Vilis banks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernabe Campoz, Benjy Brown
Sep 08, 2020 -

Norm Reeves Ford Superstore responded

We really appreciate this great review and positive rating, Vilis! Thank you for recommending us!

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